United Airlines News

United Flight 93's passengers got all of the media glory. The co-pilot's widow doesn't downplay their efforts, but gives the crew its due.

While Star Alliance Gold cardholders and frequent flyers will still receive a third bag, those without status are sure to be frustrated with United’s lack of notice.

Air Pacific's rebranding as Fiji Air is inspiring, but it's hard to see a non-bumpy path to success for a leader who can't manage labor. Just ask Tom Horton.

Many DOT fines result from airlines’ on-the-ground operations failing to carry out small steps, which suggests better communication could results in savings of thousands of dollars.

Corporate accounts will have to ensure that United is really over its problems before they return and sign new corporate agreements. United's reputation wasn't too attractive before the merger with Continental, and it nosedived as cancellations and delays became rampant.

United claims to have tackled its merger-integration issues and operational problems and now it is full-steam ahead. We'll see about that.

Hitting the right tone on social media is key for any airline or airline executive -- rather real or better than real.

United's been a big laggard on wi-fi on its domestic flights, but it is among the first in international satellite wi-fi, through Gogo.

It seems obvious that the fuel-buying operations aren't happening where United says they are, but it's also doubtful that United didn't see this problem emerging and structure its deal so that the letter of the law was followed (but definitely not the spirit).

The bag delivery service will be a convenience for some passengers, assuming their bags get loaded correctly onto their United Airlines flights.