United Airlines News

We told you United would probably turn things around on finances when it hired revenue whiz Scott Kirby back in August 2016. And look what's happening. Now, it's time for the airline to improve its customer service, too.

Changes to United's MileagePlus program will make it harder for ultra-frequent flyers to stay loyal to the airline.

All U.S. airlines are performing well. Demand is robust, and while fuel prices are up, they're not that high compared to historical levels. Delta is using that state-of-play to go on the offensive to win more share from its competitors.

It's reasonable to ask whether airline re-accommodation agreements still make sense in 2018. In how many industries will one company happily hand you over to the competition after a slight service hiccup? But road warriors love these deals. It means they can get home, or to an important meeting, even when their favorite airline screws up.

It just got 25 percent more expensive to earn top-tier elite status on United Airlines.

The chief digital officer of United Airlines drills down on the carrier's tech plans, social media strategy, and customer service goals in this conversation from Skift Tech Forum.

JetBlue took criticism for moving to raise bag fees first. But the airline's CEO, Robin Hayes, made clear that customers who plan in advance will keep getting to pay the old rate.

Airline executives often say they don't know why consumers hate their industry so much. Bag fees are among the reasons.

At Skift, we know more than most that airlines are in business to maximize revenue. But $30 for one checked bag seems a little extreme, no? Let's hope other carriers don't match JetBlue.

Not everyone likes Scott Kirby, because he has a habit of speaking his mind, whether his opinions are popular or not. But there's little doubt about his track record. The man knows how to increase an airline's revenue. He's done it at America West, US Airways, American, and now United.