Articles tagged “ugc”

Online Travel

Will User Reviews Impact Sonder’s and Vacasa’s Debuts as Public Companies?

Both Sonder and Vacasa need to clean up customer service issues, but they are probably not so acute as to give investors much pause.

Dennis Schaal | 2 months ago

Online Travel

European Union Antitrust Boss Cites Booking and Google in Regulatory Remarks

Booking.com has prided itself on being a household name in its European home base, but will have a tough time avoiding a European Commission designation of gatekeeper. Such stature could bring increased restrictions.

Dennis Schaal, Skift | 12 months ago

Hotels

Tripadvisor Struck Back at Thailand Hotel That Had Reviewer Jailed

A Thailand hotel filed criminal charges, now dropped, against a review writer. But it's now the hotel itself that will get penalized because its placement on Tripadvisor's pages will get demoted for 90 days.

Dennis Schaal, Skift | 1 year ago

Hotels

Google Vacation Rental Partners Diverge on Whether to Name Guests in Reviews

Booking sites' guests reviews on Google have been a highly charged issue for years. The latest is that Airbnb and TripAdvisor are willingly giving Google their guest reviews of vacation rentals, but they are busy figuring out how not to give away the store in the process.

Dennis Schaal, Skift | 2 years ago

Hotels

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Many Airbnb hosts of the mom-and-pop variety — yes, there are a few left — feel aggrieved when they welcome guests into their homes and have to bear the consequences of hostile reviews penned with the worst intentions. Airbnb is trying to tip the balance back toward hosts — and is probably making neither party totally happy.

Dennis Schaal, Skift | 2 years ago

Online Travel

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

If you think protest is futile, then you're wrong. Petitioners didn't think TripAdvisor went far enough to promote traveler safety, and they got the travel website to take stock of itself and make additional reforms.

Dennis Schaal, Skift | 3 years ago

Online Travel

TripAdvisor Responds to Critics by Changing How It Displays Hotel Reviews About Sexual Assault

TripAdvisor's treatment of sexual assault allegations at hotels will not please people who would like to see these properties' listings pulverized. But for those travelers scoping out hotels for issues of concern, these feature changes are a modest, incremental, and positive step.

Dennis Schaal, Skift | 3 years ago

Online Travel

TripAdvisor Plays Meta on Meta Marketing Game With Google

TripAdvisor still isn't crazy about Google emphasizing its own travel businesses ahead of those of competitors. Still, in the wacky world of online travel marketing, metas will advertise in other metas when the financials work in their favor. User experience? It isn't always the best.

Dennis Schaal, Skift | 3 years ago

Online Travel

Senator Urges U.S. to Probe TripAdvisor Over Removed Reviews About Rape

Normally we'd say this is a typical congressional letter to a regulator that will come to nothing. After all, TripAdvisor has already started placing notifications above hotel listings where there are allegations of rampant crime. However, this is Trump's Federal Trade Commission, the one that will likely gut net neutrality rules. So all bets are off.

Associated Press | 4 years ago

SkiftX

Skyscanner Buys Social-Review Site Twizoo in Escalating Content Drive

Two deals in the space of a week show how serious Skyscanner is about improving the content it offers to customers. The days of it being a pure price-comparison site are definitely over.

Patrick Whyte, Skift | 4 years ago