Trashing a Hotel on TripAdvisor May Soon Be Protected, Thanks to U.S. Congress
Dennis Schaal, Skift
Let's be clear: Not all hotel guests and review-writers are angels. But the solution is not dodgy hotel contracts and taking punitive actions against customers. Business owners, as well as consumers, should remember the wisdom of the crowds is pretty good at protecting from one-sided and impure reviewers.
3 months ago