Articles tagged “ugc”

News Blog

Google Flights and Hotels Make Europe-Mandated Transparency Changes … in Europe

Google made changes to Google Flights and Hotels related to transparency in hotel reviews and pricing under pressure from the European Commission — but stopped short of making those modifications elsewhere in the world. "Reviews aren't verified," Google states in the European Union. Source: Google At the behest of the European Commission, Google added text…

Dennis Schaal | 7 days ago

News Blog

Tripadvisor CEO Steve Kaufer Officially Steps Down and Looks Forward to Next Chapter

Tripadvisor co-founder Steve Kaufer has stepped down as CEO after 22 years, as expected, and Matt Goldberg took over. Tripadvisor co-founder and CEO Steve Kaufer. Tripadvisor In a Twitter post Friday, Kaufer offered "some parting thoughts" and said he welcomed any ideas on a new gig that would be "disruptive, challenging and impactful." https://twitter.com/kaufer/status/1542956666710380545?s=20&t=FVJkI9c8KQDXcminQ-jP6g Kaufer…

Dennis Schaal | 7 months ago

Online Travel

Tripadvisor Plus Is Case Study in Online Travel Hype

Less than a year ago, a Tripadvisor pitch deck about Tripadvisor Plus touted its "multibillion dollar revenue potential." Despite the company expressing confidence in Plus when it scrapped its business model in September, Tripadvisor admitted last week "we haven't found the product-market fit that we're looking for."

Dennis Schaal | 12 months ago

Tripadvisor Plus Is Case Study in Online Travel Hype

Online Travel

Will User Reviews Impact Sonder’s and Vacasa’s Debuts as Public Companies?

Both Sonder and Vacasa need to clean up customer service issues, but they are probably not so acute as to give investors much pause.

Dennis Schaal | 1 year ago

Will User Reviews Impact Sonder’s and Vacasa’s Debuts as Public Companies?

Online Travel

European Union Antitrust Boss Cites Booking and Google in Regulatory Remarks

Booking.com has prided itself on being a household name in its European home base, but will have a tough time avoiding a European Commission designation of gatekeeper. Such stature could bring increased restrictions.

Dennis Schaal, Skift | 2 years ago

European Union Antitrust Boss Cites Booking and Google in Regulatory Remarks

Hotels

Tripadvisor Struck Back at Thailand Hotel That Had Reviewer Jailed

A Thailand hotel filed criminal charges, now dropped, against a review writer. But it's now the hotel itself that will get penalized because its placement on Tripadvisor's pages will get demoted for 90 days.

Dennis Schaal, Skift | 2 years ago

Tripadvisor Struck Back at Thailand Hotel That Had Reviewer Jailed

Hotels

Google Vacation Rental Partners Diverge on Whether to Name Guests in Reviews

Booking sites' guests reviews on Google have been a highly charged issue for years. The latest is that Airbnb and TripAdvisor are willingly giving Google their guest reviews of vacation rentals, but they are busy figuring out how not to give away the store in the process.

Dennis Schaal, Skift | 3 years ago

Google Vacation Rental Partners Diverge on Whether to Name Guests in Reviews

Hotels

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Many Airbnb hosts of the mom-and-pop variety — yes, there are a few left — feel aggrieved when they welcome guests into their homes and have to bear the consequences of hostile reviews penned with the worst intentions. Airbnb is trying to tip the balance back toward hosts — and is probably making neither party totally happy.

Dennis Schaal, Skift | 3 years ago

Airbnb Will Roll Out Policy That Aims to Protect Hosts From Scheming Guests

Online Travel

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

If you think protest is futile, then you're wrong. Petitioners didn't think TripAdvisor went far enough to promote traveler safety, and they got the travel website to take stock of itself and make additional reforms.

Dennis Schaal, Skift | 4 years ago

TripAdvisor Pressured Into Making Additional Reforms to Support Sexual Assault Victims

Online Travel

TripAdvisor Responds to Critics by Changing How It Displays Hotel Reviews About Sexual Assault

TripAdvisor's treatment of sexual assault allegations at hotels will not please people who would like to see these properties' listings pulverized. But for those travelers scoping out hotels for issues of concern, these feature changes are a modest, incremental, and positive step.

Dennis Schaal, Skift | 4 years ago

TripAdvisor Responds to Critics by Changing How It Displays Hotel Reviews About Sexual Assault