Articles tagged “ugc”

Senator Urges U.S. to Probe TripAdvisor Over Removed Reviews About Rape

Senator Urges U.S. to Probe TripAdvisor Over Removed Reviews About Rape

Associated Press

Normally we'd say this is a typical congressional letter to a regulator that will come to nothing. After all, TripAdvisor has already started placing notifications above hotel listings where there are allegations of rampant crime. However, this is Trump's Federal Trade Commission, the one that will likely gut net neutrality rules. So all bets are off.

5 months ago

Skyscanner Buys Social-Review Site Twizoo in Escalating Content Drive

Skyscanner Buys Social-Review Site Twizoo in Escalating Content Drive

Patrick Whyte, Skift

Two deals in the space of a week show how serious Skyscanner is about improving the content it offers to customers. The days of it being a pure price-comparison site are definitely over.

6 months ago

TripAdvisor to Notify Users About Discriminatory Hotels After Removing Reviews About Rape

TripAdvisor to Notify Users About Discriminatory Hotels After Removing Reviews About Rape

Associated Press

TripAdvisor let down its users when it deleted reviews about rape allegations, although there has to be a balance between allegations and verified facts. We look forward to seeing TripAdvisor appending online badges next to hotels that are prone to violence and discrimination.

6 months ago

ReviewPro Acquired by China’s Shiji at $35 Million Valuation

ReviewPro Acquired by China’s Shiji at $35 Million Valuation

Sean O'Neill, Skift

This is a decent exit for the investors in ReviewPro and a wake-up call to a Western hotel industry ignoring China's tech scene. But it is also a validation of ReviewPro's particular approach of giving hotels actionable analytics on guests for sales and marketing, and revenue management -- and not just monitoring TripAdvisor ratings.

1 year ago

Are Google Reviews Poised to Beat TripAdvisor at Its Own Game?

Are Google Reviews Poised to Beat TripAdvisor at Its Own Game?

Martin Soler and Daniel E. Craig, Skift

Google has fought and annoyed TripAdvisor and Yelp for years when it comes to user reviews. The search giant obviously has the scale to compete and is now putting new emphasis on its own user reviews, but it has to prove it has the focus to upend the review balance of power.

1 year ago

Trashing a Hotel on TripAdvisor May Soon Be Protected, Thanks to U.S. Congress

Trashing a Hotel on TripAdvisor May Soon Be Protected, Thanks to U.S. Congress

Dennis Schaal, Skift

Let's be clear: Not all hotel guests and review-writers are angels. But the solution is not dodgy hotel contracts and taking punitive actions against customers. Business owners, as well as consumers, should remember the wisdom of the crowds is pretty good at protecting from one-sided and impure reviewers.

2 years ago

Yelp Makes a Profit and Beats Estimates as Stock Takes Off

Yelp Makes a Profit and Beats Estimates as Stock Takes Off

Nicole Piper, Bloomberg

Yelp has a tremendous opportunity in local advertising but there is also intense competition. One big caution is that half of Yelp's traffic comes from Google and that makes it way too dependent on a company which isn't exactly a fan.

2 years ago

Google Feasts on its Own Restaurant Reviews, Angering TripAdvisor and Yelp

Google Feasts on its Own Restaurant Reviews, Angering TripAdvisor and Yelp

Dennis Schaal, Skift

If Google is using the "wisdom of the crowds" to determine how it arranges restaurant information in search results then in a lot of ways it believes professional reviews, and especially those from its Zagat franchise, trump user reviews. But when it gets down to displaying the text of diners' reviews, Google unfairly believes that its own consumer reviews are the fairest of them all.

2 years ago

Expedia’s Covert Weapon: Flyers’ Airline Reviews

Expedia’s Covert Weapon: Flyers’ Airline Reviews

Dennis Schaal, Skift

Lots of consumers start their trip-planning with flights. Expedia will use its customer reviews of flights to spur more flight bookings but the company is also focusing on up-selling and facilitating smooth navigation to hotel and vacation-package options.

2 years ago

TripAdvisor CEO’s Answer to Critic: We’ve Done More Than ‘Experts’ Ever Could

TripAdvisor CEO’s Answer to Critic: We’ve Done More Than ‘Experts’ Ever Could

Dennis Schaal, Skift

TripAdvisor has taken a few lumps in the UK and the bashing by a prominent UK critic in The Guardian undoubtedly was a factor in Kaufer's decision to pen a rare, formal response to a pundit.

2 years ago

TrustYou Acquires Hotel-Messaging Platform CheckMate

TrustYou Acquires Hotel-Messaging Platform CheckMate

Dennis Schaal, Skift

We don't know the terms of the transaction. Still, messaging, mobile and review analytics all make for a nice concoction and the two companies will likely be better for the mixture.

2 years ago

Hotels That Respond to TripAdvisor Reviews Will See Revenues Rise, Up to a Point

Hotels That Respond to TripAdvisor Reviews Will See Revenues Rise, Up to a Point

Deanna Ting, Skift

Translation: Show them you care, but don't go overboard.

2 years ago

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