Articles tagged “travel tech”

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Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Executive Q&A: How Airlines are Improving Passenger Experiences With a Customer-First Approach

Salesforce + Skift

Higher customer service expectations in the airline industry mandates a new approach to using innovative technology. This means not only deploying solutions to improve direct-to-customer experiences but also empowering employees to provide exceptional service at every touchpoint.

1 week ago

WeChat Mini Program Launches at World’s Tallest Building in Dubai

WeChat Mini Program Launches at World’s Tallest Building in Dubai

Richard Whiddington, Jing Travel

As Chinese outbound travel continues to rise, this high-spending segment is increasingly appealing to destinations worldwide. Deploying WeChat, China's No. 1 superapp, may be key for travel brands and destinations looking to unlock this market.

3 months ago

Technology for Hotel Revenue Management Set to Boom: New Skift Research

Technology for Hotel Revenue Management Set to Boom: New Skift Research

Wouter Geerts, Skift Research

The large majority of hotels still rely on Excel spreadsheets, trial and error, and gut feeling when setting prices. In an increasingly complicated distribution landscape, many will start looking at revenue management tech to improve performance.

4 months ago

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New Skift Strategy Deck: Rethinking Revenue Strategy — A Hotelier’s Guide to Thriving in an Era of Disruption

New Skift Strategy Deck: Rethinking Revenue Strategy — A Hotelier’s Guide to Thriving in an Era of Disruption

IDeaS Revenue Solutions + Skift

Hoteliers are under pressure to deliver high profit margins, but are saddled with bulky legacy revenue systems. While transforming all operations might appear daunting, having the right technology strategy is crucial to driving profits.

4 months ago

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New Airline Distribution Tech Will Allow Agencies to Improve Customer Experience

New Airline Distribution Tech Will Allow Agencies to Improve Customer Experience

Travelport + Skift

The airline retail ecosystem appears to be overcoming the New Distribution Capability-related teething troubles and is finally getting the technical details right. This means that travel agencies can look forward to taking advantage of some real tangible benefits.

5 months ago

Skiftx Original
Video: How Travelsify Matches Travel Brand and Customer DNA

Video: How Travelsify Matches Travel Brand and Customer DNA

SkiftX

The future of brand engagement relies on connecting product attributes and customer preferences on a much deeper level than before. Hospitality and travel is finally catching up with other industries.

1 year ago

New Skift Research Analyst Session: Exploring Vacation Rental Tech Must-Haves

New Skift Research Analyst Session: Exploring Vacation Rental Tech Must-Haves

Seth Borko, Skift Research

More consumers than ever are using vacation rentals. But as the line with hotels blurs and the industry enter a new growth phase, it faces unique challenges in delivering the hospitality guests expect. Technology will be key to providing an elevated guest experience and will help determine who sees the most success.

1 year ago

Interview: Stay Alfred CEO on Building the Future of Vacation Rental Tech

Interview: Stay Alfred CEO on Building the Future of Vacation Rental Tech

Seth Borko, Skift Research

There's a new generation of property managers trying to bring hotel-like professionalism and scale to the vacation rental market. Their tech chops will play a large role in determining if they succeed or fail.

1 year ago

New Skift Research Report: Decoding the Modern Vacation Rental Technology Landscape

New Skift Research Report: Decoding the Modern Vacation Rental Technology Landscape

Seth Borko, Skift Research

Vacation rentals are grappling with how to meet and exceed guest expectations across a fragmented market. As the industry grows, this challenge only gets tougher. A new generation of fast-evolving technologies could be part of the solution.

1 year ago

The Megatrends Defining Travel in 2018

The Megatrends Defining Travel in 2018

Hannah Sampson, Skift

From brands as experience platforms to strategic mergers, diversity messaging and beyond: These are the Megatrends in travel we're watching closely in 2018.

2 years ago

Travel Startups Work With Breakthrough Technologies That Could Threaten Industry Leaders

Travel Startups Work With Breakthrough Technologies That Could Threaten Industry Leaders

Seth Borko, Skift Research

Emerging technologies, like artificial intelligence and blockchain, have yet to make the leap from buzzword to mainstay, but have the potential to disrupt travel incumbents. The big players will have ample opportunity to adapt, though, and leading startups can play a role in helping executives grapple with when and how to implement these technologies.

2 years ago

New Skift Research Report: Venture Investment Trends and Startup Opportunities in Travel 2018

New Skift Research Report: Venture Investment Trends and Startup Opportunities in Travel 2018

Seth Borko, Skift Research

Venture capitalists invested a record amount in travel startups in 2017. The industry is no stranger to disruption, but we may be seeing some of the greatest changes of the last two decades. Our latest research report is a deep dive into these emerging trends with insights for founders, incumbents, and investors.

2 years ago