Articles tagged “SkiftX Showcase: Technology”

Consumer behavior is likely to remain in flux post-pandemic, so travel brands must adapt their advertising strategies to prepare for an unprecedented purchase journey and connect with travelers in new ways.

LivePerson is running a key webinar to help industry brands rapidly scale care and commerce operations through Conversational AI and messaging in the post-pandemic travel resurgence.

Traveler loyalty is no longer strictly limited to miles or points earned and redeemed. Instead, loyalty is now based on a much bigger and more holistic picture: how engaged the customer is with the brand, the depth of the relationship built, and the customer’s lifetime value.

The way people travel will undoubtedly evolve throughout the year ahead as the vaccination rollout continues and restrictions ease. Hoteliers that have a metasearch strategy in place now will be equipped to take on 2021’s rapidly shifting travel patterns and successfully grow bookings.

With so much valuable customer information being processed each day, hotels are prime targets for data breaches. It’s vital that they stay abreast of how they can protect their guests as data security evolves and technologies and threats change.

In today’s era of accelerated digital transformation, travel brands need to approach the consumer journey with a more nimble mindset. Companies that can bring people-inspired digital business solutions to the table stand a good chance of thriving post-recovery.

In 2020, contactless technology has rapidly evolved from a nice-to-have to a must-have feature in the hotel industry. What does the future hold for contactless experiences? We investigate in this new report.

While some payments companies are retreating from the travel vertical, others are doubling down – with solutions focused on making the payments experience better, simpler, and more consistent across different geographies and platforms.

Travel brands looking to rebuild their payments ecosystem in the wake of Covid-19 need to embrace change, partner for success, and ring-fence their finance, marketing, and customer experience teams.

The pandemic has accelerated the evolution of contactless payments from being about cost savings to addressing the overall guest experience. Continuing down the path from contactless to contact-free is the best course of action for customer-focused enterprise hotel and restaurant companies.