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Skift Global Forum 2023

Complete coverage of the speakers, sessions, and news from Skift Global Forum 2023, held in New York City September 26-28, 2023.


Hotels

Hyatt CEO Mark Hoplamazian Links Empathy With Hotel Growth — Full Video

Hyatt's Mark Hoplamazian said fostering human connections will drive the group's growth. But he said the hotel company has learned from digital innovation, such as how his team applies software development techniques to create brands. Fascinating.

Sean O'Neill | 7 months ago

Hyatt CEO Mark Hoplamazian Links Empathy With Hotel Growth — Full Video

Online Travel

Uber CEO Dara Khosrowshahi: ‘Super Apps,’ AI and Uber Teens — Full Video

Uber CEO Dara Khosrowshahi thinks Uber's next phase of growth will come from scaling and product innovation. Hint: Uber Teens and Uber Freight?

Srividya Kalyanaraman | 7 months ago

Uber CEO Dara Khosrowshahi: ‘Super Apps,’ AI and Uber Teens — Full Video

Hotels

Hilton CEO Christopher Nassetta Seeks ‘Even Playing Field’ for Hotel Fees — Full Video

Hilton President and CEO Chris Nassetta said a lot on the Skift Global Forum stage. Most notably, he advocated for U.S. lawmakers to compel third-party distributors to display resort fee and other junk fees upfront on a consumer's first search.

Sean O'Neill | 7 months ago

Hilton CEO Christopher Nassetta Seeks ‘Even Playing Field’ for Hotel Fees — Full Video

Short-Term Rentals

Airbnb CEO Brian Chesky: Cleaning Fees, NYC, and AI — Full Video

Brian Chesky has big plans for Airbnb, with a vision that essentially reimagines the platform in its next generation. And he plans to be around for at least a couple more decades to see it all through.

Justin Dawes | 7 months ago

Airbnb CEO Brian Chesky: Cleaning Fees, NYC, and AI — Full Video

Online Travel

Expedia CEO Peter Kern Explains Breakup With Hopper and AI Plans – Full Video

Expedia Group CEO Peter Kern didn't just delve into the past during his appearance at Skift Global Forum — he touched on its AI-powered future as well as its international expansion plans.

Rashaad Jorden | 7 months ago

Expedia CEO Peter Kern Explains Breakup With Hopper and AI Plans – Full Video

Online Travel

Junk Fees and Travel: Industry Leaders Tackle Pricing Issues at Skift Global Forum

Junk fees are a hot button issue in the travel industry, and here are some noteworthy statements several executives made at Skift Global Forum.

Rashaad Jorden | 7 months ago

Junk Fees and Travel: Industry Leaders Tackle Pricing Issues at Skift Global Forum

Travel Technology

The Future of AI and Travel: 12 Industry Leaders Explain the Impact

Executives speaking at the Skift Global Forum 2023 had no shortage of opinions about how AI will affect travel. Here are their most noteworthy predictions.

Rashaad Jorden | 7 months ago

The Future of AI and Travel: 12 Industry Leaders Explain the Impact

Tourism

Summer Travel Boom Hurts Domestic Tourism and Prices Out Locals

A summer in Capri or Sicily? What drugery! As European spots burst at the seams in peak seasons, local residents are opting to escape as fast as they can.

Josh Corder | 7 months ago

Summer Travel Boom Hurts Domestic Tourism and Prices Out Locals

Hotels

The Future of Luxury Travel? Look to Retail, Says Raffles Boss

Omer Acar runs some of the most old-school luxury hotel brands in the world, in Raffles and Orient Express, but looking ahead, he's thinking about how to move with the times. The answer: Services over goods.

Josh Corder | 7 months ago

The Future of Luxury Travel? Look to Retail, Says Raffles Boss

Tour Operators

GetYourGuide CEO Wants to Change Boring AI Text Search

While flights and hotels are the backbone of the travel industry, the demand for experiential travel creates a ripe playground for AI disruption to focus on the experience economy.

Selene Brophy | 7 months ago

GetYourGuide CEO Wants to Change Boring AI Text Search