Articles tagged “sgf2018”

Airlines have reaped huge rewards in recent years from sales of ancillary products. But as we discovered during this Skift Global Forum panel, their future success is by no means assured. Airlines will need to learn to think more like retailers, using what they know about customers to deliver the right products and services that meet passengers’ constantly changing needs.

Combining their insights on consumer spending trends and strong connections to vendors around the world, Mastercard has the unparalleled ability to help companies across the travel landscape harness insights and embrace challenges to enhance their businesses.

Personalization is already a critical component of today’s travel industry business strategy. But as we learned from this Skift Global Forum panel, the industry now needs to evolve beyond personalization to embrace “hyper-relevance,” a practice where companies use customer insights to better serve the constantly changing needs of travelers.

If you think the global airline industry is impervious to change but in need of major disruption, you’re not alone. That’s why Skift and the Accenture Amadeus Alliance launched their first Air Pitch Startup Competition to highlight three companies that are bringing innovation to the sector.

Phillip Jones, president and CEO of VisitDallas, joined Greg Oates, SkiftX’s editor-at-large, at Skift Global Forum 2018 to discuss the value in banding together with fellow organizations and stakeholders to fight discriminatory legislation.

CEO and co-founder of Travelsify and SkiftX’s editor-at-large sat down at Skift Global Forum 2018 to discuss how hotels can tell better brand stories.

Cvent’s senior vice president, hospitality cloud shares what the company is all about and its view of what’s in store for both live meeting inventory and industry tech tools.

Integrating new technology to improve your brand offerings is great, but there’s no value in it without connecting to customers on a human level.

Chip Conley mixes some self-promotion into his predictions, but these insights from a longtime hospitality insider warrant attention.

When Google perfects vacation package search, this could be a very compelling product because some have tried, but few are doing it in any meaningful way. This is all part of Google's steady and ongoing rise in the travel e-commerce ecosystem.