Articles tagged “reviewpro”

News Blog

North American Hotels See Guest Satisfaction Drop

Travelers are only modestly more dissatisfied with hotel stays on average worldwide than before the pandemic, according to a review of 6 million user-generated reviews and 20 million online comments. But North America stood out as a region where many guests felt hotels were underperforming compared to 2019. Shiji ReviewPro compiled its 200-page hotel guest…

Online Travel

What’s Behind Alibaba’s $486 Million Investment in Hotel Tech Giant Shiji

Shiji is a Beijing-based company that provides hotels and restaurants with operational software and hardware. It was already on an overseas acquisition spree before this new funding. Global leader Oracle Hospitality should be on guard.

What’s Behind Alibaba’s $486 Million Investment in Hotel Tech Giant Shiji

Online Travel

ReviewPro Acquired by China’s Shiji at $35 Million Valuation

This is a decent exit for the investors in ReviewPro and a wake-up call to a Western hotel industry ignoring China's tech scene. But it is also a validation of ReviewPro's particular approach of giving hotels actionable analytics on guests for sales and marketing, and revenue management -- and not just monitoring TripAdvisor ratings.

ReviewPro Acquired by China’s Shiji at $35 Million Valuation

Online Travel

ReviewPro Does Layoffs While Trying to Raise $10 Million

Reputation management firms such as ReviewPro are evolving into being more than reputation management firms as the competition heats up. One of the key issues for hotels is that many of these tools aren't truly global, failing to tie into Chinese social networks, for example, and working only in a limited number of languages.

ReviewPro Does Layoffs While Trying to Raise $10 Million