Resy's innovations, especially in inventory management and customer feedback, are a windfall of potential tech upgrades for restaurants. It'll be interesting to see which integrations restaurant owners keep coming back to most.
Restaurant technology is only as good as it is useful, and hospitality-focused technology doesn't work well in silos. Expect more of these partnerships to come, across the board.
Expect more travel brands to extend their reach into the dining experience going forward, especially since consumers have to eat every day and may only travel on occasion. And after all, the way to anyone's heart is through their stomachs, right?
With increasing agreement, restaurants and technologists understand that technology continues to fundamentally change the dining experience from start to finish. What's less clear is the exact path to success.
There’s no winning idea or secret sauce as reservations providers compete for diner loyalty, but the major players take vastly different approaches to the issue.