Articles tagged “personalization”

Startups

Tailbox Raises $1.5 Million for AI-Based Tour Guide: Startup Funding Roundup

Tailbox is the latest generative AI startup in travel to raise venture capital, this time with a future vision to provide travelers with a personal digital tour guide.

Justin Dawes | 3 months ago

Tailbox Raises $1.5 Million for AI-Based Tour Guide: Startup Funding Roundup

Travel Technology

Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

Advanced AI is expected to allow travel companies to provide a higher level of personalization than ever, and there's big value in that. 

Justin Dawes | 5 months ago

Amazon Web Services Execs on AI ‘Hyper-Personalization’ in Travel

Hotels

Hilton Tests New Ways to Increasingly Personalize Guest Bookings

Strides in artificial intelligence will enable Hilton and many others to enhance and speed up personalization efforts. You ain't seen nothing yet.

Dennis Schaal | 8 months ago

Hilton Tests New Ways to Increasingly Personalize Guest Bookings

Online Travel

Google Leveraged User Data to Dominate Online Advertising: Lawsuit

Google advises "we never sell your personal information." But it should add the following disclaimer: But we make an almost unfathomable amount of money from it.

Dennis Schaal | 10 months ago

Google Leveraged User Data to Dominate Online Advertising: Lawsuit

Online Travel

Tripadvisor Takes the Guesswork Out of Personalization

Personalization efforts in the travel industry can be way off track. Tripadvisor is supplementing those efforts in a direct way — asking potential customers what they are looking for.

Dennis Schaal | 11 months ago

Tripadvisor Takes the Guesswork Out of Personalization
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Travel Technology

Q&A: Putting Customer Care at the Heart of the Travel Experience

Whatever you call it — travel insurance, fintech, trip protection, peace of mind — the past several years have shown travelers the importance of having a safety net. That shift has led to new opportunities for travel brands to use insurance products to improve their technology, increase loyalty, build lifetime customer value, and drive revenue.

Allianz Partners + Skift | 11 months ago

Q&A: Putting Customer Care at the Heart of the Travel Experience
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Travel Booking

Skift Global Forum Roundtable: The Future of Loyalty, Ancillaries, and Personalization

At an invite-only session from Skift Global Forum 2022, Holly Aresty, deputy chief commercial officer at Rokt, and Wouter Geerts, director of research at Skift, led a roundtable discussion about how changing customer expectations are reshaping ecommerce transactions and redefining the concept of brand loyalty.

Rokt + Skift | 1 year ago

Skift Global Forum Roundtable: The Future of Loyalty, Ancillaries, and Personalization
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Travel Technology

Skift Global Forum Video: Delivering on the Promise of a Personalized Guest and Employee Experience

In this brand talk from Skift Global Forum 2022, we hear from Joseph Rajadurai, vice president and general manager of travel and hospitality at Cognizant, and Jin Ivacic, vice president of global talent acquisition at Hyatt, on how the travel industry can address changing expectations from both employees and customers in today’s dynamic environment.

Cognizant + Skift | 1 year ago

Skift Global Forum Video: Delivering on the Promise of a Personalized Guest and Employee Experience

Hotels

Upscale Hotels Bet on Personalization That Goes Deeper

Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service.

Carley Thornell, Skift | 2 years ago

Upscale Hotels Bet on Personalization That Goes Deeper
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Online Travel

Skift Webinar: Data Will Enable the Next-Gen Traveler Experience

In this recent webinar, Amperity, Amadeus and Microsoft explored how travel brands can use customer data from all sources — not just rewards or loyalty — to differentiate, retain, and energize their customer base through positive, immersive digital experiences.

Amperity + Skift | 2 years ago

Skift Webinar: Data Will Enable the Next-Gen Traveler Experience