Articles tagged “passenger experience”

It's perfectly within passengers' rights to not give up their seats in order to accommodate other flyers, but airlines shouldn't put passengers in a position where they have to manage outrage over airlines' policies.

While it's lovely to see Richard Branson's employees getting etiquette lessons, you have to wonder why "mate" is still considered acceptable for coach class.

As more airlines cut regional services or route flights through hubs, travelers' first and third most wished for items will continue to go unmet.

Will U.S. airlines try to compete domestically based on features again, instead of adding more and more fees? Expect some others to follow AA's move.

There's an arms race of sorts taking place between long-haul carriers as they rush to offer more compelling entertainment options. But is it smarter to stick to a BYO policy?

Hey, leisure travelers want their MTV and in-flight Internet, too. Wi-Fi on high is not just for road warriors.

Give Gogo credit. The WiFi provider has to get working on its international expansion and can't wait for its IPO try to be sorted out. That may be the reason behind a $135 million debt-financing agreement.