Articles tagged “passenger experience”

The tray tables help make the most of fliers’ personal space and would be a smart investment for airlines that don’t offer their own in-flight entertainment.

Recent personal experience using an iPad on an Openskies flight demonstrated how much better a user experience the tablet is than a traditional in-seat device. It's hard so see this not catching on.

Air passengers have started expect Wi-Fi on flights, so as laggard airlines work to keep up with the status quo, the real race is to figure out how to offer the cheapest and fastest service.

The quiet zone is located at the head of the plane so while it may save fliers from having the back of their seat kicked, it won’t block the sound of crying infants -- although what can you expect for free?

In a time when fliers can’t even count on having enough leg room to get through a flight without feeling cramped, the idea of massage seats seems a little too good to actually come true -- which is certainly the case in coach.

For now, they may have to do both in tandem as the industry is in transition. Then in-flight wi-fi may never reach speeds that would allow smooth playback of passenger's media, or at least not for scaled usage.

In-flight Wi-Fi access is becoming such a necessity that Boening now sees it as an essential element for its most popular aircraft.

The concept of geotainment offers fliers a glimpse at life, both past and present, at 30,000 feet below the plane, but its dependence on Wi-Fi means a long loading time that may test fliers’ patience.

Airlines must create a goal in delivering Wi-Fi: either subsidize a basic connection for all passengers and make money from higher ticket sales or offer a high-priced service to a limited number of business flyers.

For the most part, you have to go way beyond the airline brand to figure out how to get the roomiest seats and to avoid the big squeeze in economy class. Travelers need to drill down on the particular route and aircraft type to scope out the seat situation.