Articles tagged “passenger experience”

Airline seats in coach are getting ever-more cramped as carriers leave the legroom to passengers purchasing higher-fare tickets. Anything that would make long-haul flights more comfortable to non-elite flyers would almost be like manna from heaven.

We're not betting that selling half-seats will happen any time soon, but the idea is something worth sitting back and wishing for the next time you can smell what your seatmate had for dinner.

When it comes to serving food on board, airlines can't seem to win: whatever they serve is criticized for its quality, but if they cut back, they hear about that, too. The life of the airline peanut - after decades, barely hanging on to its role as the prototypical on-board snack - is representative of airline food's career, both triumphs and struggles.

Now, if US Airways would pay a little more attention to their relatively low-paying passengers in coach, that would be something.

With U.S. airlines selling aisle, window and exit row seats for an extra fee throughout the aircraft, child-free zones could be a logistical nightmare even if it were a good idea.

This is the first Chinese airline to offer Wi-Fi on board, and even though it is limited to certain "approved" sites, it is free.

We're still in early stages of in-flight connectivity, and even earlier in consumer adoption, but bring-your-own-device is a trend that'll only grow bigger in all stages of travel.

Will you get a pre-merger Continental bed or a pre-merger United bed? When airlines talk about the complexities of mergers, they rarely talk about this stuff and how it may impact your beauty sleep.

Nice way to sell Main Cabin Extra seats. Just make the other seats in economy so cramped that buying the Main Cabin Extra seats with more leg room becomes almost a necessity.

Is the extra revenue really worth the hit JetBlue may take in travelers' perception of the airline as one of the few airlines where everyone is treated better than usual?