Articles tagged “passenger experience”

JAL Introduces a New Premium Economy Class for Dreamliners

Carrying over the most successful features of its Sky Suite 777 aircraft, and leaving room for passengers in the back is a great move by JAL. Introducing a Premium Economy cabin with more room, premium services and seats that slide forward on a sled--avoiding conflict with the back--is a smart choice.

Airline Seating Experts Look at the True Cost of the $22 Knee Defender

Failing to ban something which affects the function of the seat trays in this manner, seems to put regulators at odds with their core responsibilities for cabin safety and component certification. But, for now, it's up to passengers to decide whether they want to take the risk and up to airlines and manufacturers to cope with any consequences.

Delta Drops In-Flight Duty-Free Business

Delta's decision not to replace the vendor raises the question of whether its passengers will notice, or care enough, to get the airline to change its mind. This might be the perfect test-case for the true appeal of duty-free.