Josh Eidelson, Bloomberg
Workers say United Airlines is on an anti-union tear. The company says it is merely trying to educate its employees. Either way, CEO Oscar Munoz finds himself and his airline all over social media yet again. And it's not good.
12 months ago
Tom Lowry, Skift
He may have served in one of the most scandal-free administrations in recent White House history, so former press secretary Josh Earnest will be tested in this new role. No CEO has been under fire quite like Oscar Munoz in the past year.
1 year ago
Michael Sasso, Bloomberg
United is the weakest among the major four U.S. carriers in many financial metrics. That's an issue, and it eventually could cost Oscar Munoz his job, though most of the problems pre-date him. But these one-off customer service issues are not CEO Oscar Munoz's fault, and it's unlikely he'll be asked to leave because of them.
1 year ago
Michael Sasso, Bloomberg
These Wall Street analysts are brutal. Is it possible they should show more patience? In his career, United President Scott Kirby has turned around a couple of airlines already. We're betting he's up to the challenge at United. But it may take some time.
2 years ago
Brian Sumers, Skift
Three airline CEOs on a four-person panel — all of them except United's Oscar Munoz — said airlines must apologize within 15 minutes for all incidents where they may be at fault. That seems fast, but the news cycle demands it.
2 years ago
Skift, Brian Sumers
People like to complain about CEO compensation, but these men — and they are all men — may deserve what they earn. Running a big airline is not easy, and not everyone can do it. Executives who reach the top don't get there by chance.
2 years ago
Matthew Daly , Associated Press
Earlier this week, a House of Representatives Committee interrogated airline executives about service failures. On Thursday, a Senate committee also weighed in. But will Congress take meaningful action? Don't bet on it.
2 years ago
Brian Sumers, Skift
It's easy to blame this on the incident last week in Chicago. And perhaps the two things are related. But it's not a big surprise Munoz will not become board chair next year. He had a heart transplant last year, and he has been reducing his role over time.
2 years ago
Brian Sumers, Skift
United says it does not yet know if business was hurt by last week's bumping drama in Chicago. It's possible that the airline lost some customers on the margins, but United will be fine long-term. If the price is right, passengers will be back.
2 years ago
Brian Sumers, Skift
It's nice to see United Airlines on the offensive again. Look for more flights on bigger jets in key business markets from United, which has fallen behind American and Delta in some important urban markets.
2 years ago
Brian Sumers, Skift
Let's give some credit to United CEO Oscar Munoz for his honesty about problems with airline IT systems. Yes, he was speaking with employees, and not the public, but many CEOs aren't this candid when they meet with workers. Former United CEO Jeff Smisek certainly wasn't.
2 years ago
Michael Sasso and Crystal Tsz Ching Tse, Bloomberg
United CEO Oscar Munoz had his work cut out for him when it came to repairing relations with employees; a single contract for all flight attendants would be a huge step.
3 years ago