Articles tagged “oscar munoz”

United Won’t Pay Munoz a Full Bonus: U.S. Airline CEO Pay 2018

United Won’t Pay Munoz a Full Bonus: U.S. Airline CEO Pay 2018

Brian Sumers, Skift

U.S. airline CEOs make a lot of money. But they have tough jobs, and their businesses are making money. Maybe they deserve it.

6 months ago

United Airlines Accused of Using TVs to Bash Unions

United Airlines Accused of Using TVs to Bash Unions

Josh Eidelson, Bloomberg

Workers say United Airlines is on an anti-union tear. The company says it is merely trying to educate its employees. Either way, CEO Oscar Munoz finds himself and his airline all over social media yet again. And it's not good.

1 year ago

United Airlines Hires Former White House Press Secretary Josh Earnest

United Airlines Hires Former White House Press Secretary Josh Earnest

Tom Lowry, Skift

He may have served in one of the most scandal-free administrations in recent White House history, so former press secretary Josh Earnest will be tested in this new role. No CEO has been under fire quite like Oscar Munoz in the past year.

2 years ago

Will United CEO Oscar Munoz Keep His Job After Dead Dog Outcry?

Will United CEO Oscar Munoz Keep His Job After Dead Dog Outcry?

Michael Sasso, Bloomberg

United is the weakest among the major four U.S. carriers in many financial metrics. That's an issue, and it eventually could cost Oscar Munoz his job, though most of the problems pre-date him. But these one-off customer service issues are not CEO Oscar Munoz's fault, and it's unlikely he'll be asked to leave because of them.

2 years ago

United Draws Ire From Analysts After Sluggish Quarter

United Draws Ire From Analysts After Sluggish Quarter

Michael Sasso, Bloomberg

These Wall Street analysts are brutal. Is it possible they should show more patience? In his career, United President Scott Kirby has turned around a couple of airlines already. We're betting he's up to the challenge at United. But it may take some time.

2 years ago

Airline CEOs Say They Have 15 Minutes to Respond to Customer Crisis Incidents

Airline CEOs Say They Have 15 Minutes to Respond to Customer Crisis Incidents

Brian Sumers, Skift

Three airline CEOs on a four-person panel — all of them except United's Oscar Munoz — said airlines must apologize within 15 minutes for all incidents where they may be at fault. That seems fast, but the news cycle demands it.

2 years ago

United Airlines CEO Made More Money Than His Peers in 2016

United Airlines CEO Made More Money Than His Peers in 2016

Skift, Brian Sumers

People like to complain about CEO compensation, but these men — and they are all men — may deserve what they earn. Running a big airline is not easy, and not everyone can do it. Executives who reach the top don't get there by chance.

2 years ago

U.S. Senators Criticize Airline Customer Service in Committee Hearing

U.S. Senators Criticize Airline Customer Service in Committee Hearing

Matthew Daly , Associated Press

Earlier this week, a House of Representatives Committee interrogated airline executives about service failures. On Thursday, a Senate committee also weighed in. But will Congress take meaningful action? Don't bet on it.

3 years ago

United CEO Oscar Munoz Will Not Automatically Become Board Chair in 2018

United CEO Oscar Munoz Will Not Automatically Become Board Chair in 2018

Brian Sumers, Skift

It's easy to blame this on the incident last week in Chicago. And perhaps the two things are related. But it's not a big surprise Munoz will not become board chair next year. He had a heart transplant last year, and he has been reducing his role over time.

3 years ago

United President: It’s Too Early to Know if Any Customers Are Boycotting Airline

United President: It’s Too Early to Know if Any Customers Are Boycotting Airline

Brian Sumers, Skift

United says it does not yet know if business was hurt by last week's bumping drama in Chicago. It's possible that the airline lost some customers on the margins, but United will be fine long-term. If the price is right, passengers will be back.

3 years ago

United CEO: Flying With ‘Subpar Product and Subpar Schedules Doesn’t Work’

United CEO: Flying With ‘Subpar Product and Subpar Schedules Doesn’t Work’

Brian Sumers, Skift

It's nice to see United Airlines on the offensive again. Look for more flights on bigger jets in key business markets from United, which has fallen behind American and Delta in some important urban markets.

3 years ago

United CEO: There’s No Quick Fix for Airline IT Systems

United CEO: There’s No Quick Fix for Airline IT Systems

Brian Sumers, Skift

Let's give some credit to United CEO Oscar Munoz for his honesty about problems with airline IT systems. Yes, he was speaking with employees, and not the public, but many CEOs aren't this candid when they meet with workers. Former United CEO Jeff Smisek certainly wasn't.

3 years ago