Articles tagged “online travel newsletter”

Good morning from Skift. It's Friday, June 3, in New York City. Here's what you need to know about the business of travel today.

Understanding the customer is becoming increasingly important to hoteliers, and CRM systems can help capture guest data and automate interactions to improve guest conversion and retention. For now, however, CRM remains a tool mainly used by larger hotels.

Hopper is deploying an oft-used playbook for getting its homes' business started. But a cancel-for- any-reason feature, still in development, could add a twist.

Whether it’s via Whimstay or others, the Hotwire-like selling of last-minute inventory for vacation rentals is destined to find a role in this very hot sector.

The phrase "listen to the customer" is a cliche. But in the early days of the vacation rental business, the smart move was to listen to what the marketplace was saying rather than force feed it the opposite.

Spain's eDreams Odigeo is building a big subscription program that it claims would be tough to imitate. But do big rivals really want to?

Sonder's Shruti Challa spoke with Skift’s Seth Borko at the Skift Future of Lodging Forum in New York City in May 2022. Listen to the full conversation in our latest Skift Podcast episode.

Amazon is doing travel these days in India in its own image — as a way to build even greater traction for Amazon Pay. Hey Amazon, where to next?

Given the challenges that Tripadvisor faces to better monetize its assets and to craft a new strategy, the company needed to woo a new CEO with a decent compensation package, which it did.

Airbnb broke things as a startup, but a second generation of executives starting in 2013 knew the maturing business had to start playing by some of the rules. Part II of this oral history details many of these changes, as well as the clash between individual owners and property managers.