On Experience

Colin Nagy, a marketing strategist, writes this opinion column for Skift on hospitality and business travel. On Experience dissects customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond. He also covers the convergence of conservation and hospitality.

How the iPhone Changed the Way We Travel for Better or Worse

The hardware and evolving software on the iPhone removed friction for travelers in immeasurable ways. It also created friction. The iPhone beckons us whenever we have an idle moment, forcing us to miss some of the things that make travel, particularly solo travel, so beautiful.

Decoding the Hoshinoya Tokyo Hotel Experience

The Hoshino Resorts brand melds Japanese tradition with modern design and incredible service. Its ambitions outside of Japan, if successful, may some day serve as powerful cultural diplomacy for the country.