New CEO Laurent Kleitman thinks there's room to grow. The question is: Can he do it without sacrificing the details that make Mandarin Oriental special?
Indian celebrities enjoy a significant following in the country and can influence the decisions of their fans. Hilton's partnership with Sidharth Malhotra comes months after it collaborated with actor Deepika Padukone.
Hotel executives admit they're late to the party when it comes to adopting technology. Now, they're trying to figure out the basics and adopt innovations all at the same time.
As luxury hotels struggle to hire and retain talent, a new north star sell is necessary. Turns out great luxury brands create an incredible, well-rounded style of leadership. The appeal of caring for people will always remain relevant, even as AI disruptions ripple through other industries.