Travel Loyalty News

After looking at how airlines respond to their customers, this data more deeply explores what customers are saying and carriers' social media teams are up against.

If you fly on an airplane or surf the Web, you are bait for marketing and advertising purposes.

As consumers use online and mobile tools to jump across all kind of industry-defined value chains, loyalty programs are becoming outdated and need a wholesale rethink.

Delta is wooing new business travel accounts because of the Virgin Atlantic deal, and the most-loyal passengers will getting perks reserved for the few.

Some frequent flyers may be cowboys and just want to dismiss Dreamliner concerns, but it is best to keep them on the ground until all of the safety issues are resolved.

Delta's trying to ensure that its premium services truly go to its most loyal customers, and this move will lead to the dropping of other hangers-on.

When an airline offers a promotion, it should honor it. Not very complicated. That's especially true in a community where Frontier is scaling back service.

Philippe Reines is just another business traveler with a particularly straining travel schedule. His packing tip? Never unpack.

If you like the airline caste system, then you'll probably like United's new boarding system, and at least lowly card members get to board a little earlier.

Superfly's Superbox is very convenient answer -- assuming there are no privacy issues -- for getting around airlines who seem hell-bent on making tracking miles difficult for their loyalty program members. It wouldn't be surprising, though, if some of these airline abstainers object to this latest workaround.