Recognizing Indian low-cost carrier Indigo's achievement of flying 86 million passengers in 2023 fiscal, CEO Pieter Elbers acknowledges that customer choice plays a vital role in achieving such remarkable numbers. No wonder, Indigo thinks it's now time to implement a loyalty program to help attract and retain customers.
Air France CEO Anne Rigail wants more travelers to use air-rail connections with what some might call an out-of-the-box approach: Making the transfer experience good.