Articles tagged “jd power”

A lot of hotel guests are dissatisfied with customer service and costs, according to study released on Wednesday by JD Power, a market research firm.

Overall guest satisfaction with hotels in North America is at an all-time high. Still, that doesn't mean the hotel industry should be congratulating itself; there's still work to be done.

Where online travel agencies make it easy for guests to book hotel rooms from their smartphones, hotels need to do a much better job if they want more direct bookings. And they need to make better apps while they're at it.

How travelers feel about their destination experiences correlate to how much they spend and how many positive recommendations they'll make. JD Power's study is likely a wake-up call for U.S. destinations trying to measure these relationships.

If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.