Articles tagged “jd power”

News Blog

North American Travelers Rebuke Hotels on Quality Issues, Says JD Power Survey

A lot of hotel guests are dissatisfied with customer service and costs, according to study released on Wednesday by JD Power, a market research firm. A survey of 34,407 hotel guests for stays between May 2021 and May 2022 found a higher level of complaints than the previous comparable period. Many consumers appear to be…

Hotels

Hotel Direct Bookings Remain Flat Despite Big Marketing Push

Overall guest satisfaction with hotels in North America is at an all-time high. Still, that doesn't mean the hotel industry should be congratulating itself; there's still work to be done.

Hotel Direct Bookings Remain Flat Despite Big Marketing Push

Hotels

Guests Are More Satisfied at Hotels That Are Mobile Friendly

Where online travel agencies make it easy for guests to book hotel rooms from their smartphones, hotels need to do a much better job if they want more direct bookings. And they need to make better apps while they're at it.

Guests Are More Satisfied at Hotels That Are Mobile Friendly

Tourism

6 Charts Comparing Business and Leisure Traveler Satisfaction With U.S. Destinations

U.S. business travelers' high satisfaction stems from not spending their own money and knowing where to go and what to avoid in a destination. Leisure travelers aren't far behind with their satisfaction but this should still concern destinations, especially those where business travel is their bread and butter, given business travelers also spend more in categories like lodging, shopping, and transportation than the tourists they have to share their trips with.

Tourism

6 Charts on American Traveler Spending and Sentiments Toward Destination Experiences

How travelers feel about their destination experiences correlate to how much they spend and how many positive recommendations they'll make. JD Power's study is likely a wake-up call for U.S. destinations trying to measure these relationships.

6 Charts on American Traveler Spending and Sentiments Toward Destination Experiences

Hotels

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

Airlines

Passenger Satisfaction With U.S. Airlines Hits a 10-Year High

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.

Passenger Satisfaction With U.S. Airlines Hits a 10-Year High