Articles tagged “jd power”

Frequent Flyers Are Getting Happier With Most Airline Loyalty Programs

Frequent Flyers Are Getting Happier With Most Airline Loyalty Programs

Justin Bachman , Bloomberg

A new study shows frequent travelers are fairly pleased with their airline loyalty programs — but also don't entirely understand how those programs work. Would better understanding lead to more or less satisfaction?

1 year ago

Hotel Direct Bookings Remain Flat Despite Big Marketing Push

Hotel Direct Bookings Remain Flat Despite Big Marketing Push

Deanna Ting, Skift

Overall guest satisfaction with hotels in North America is at an all-time high. Still, that doesn't mean the hotel industry should be congratulating itself; there's still work to be done.

1 year ago

Americans Agree That the TSA and U.S. Airports Are Getting Better, Except in New York

Americans Agree That the TSA and U.S. Airports Are Getting Better, Except in New York

Justin Bachman, Bloomberg

Americans are finally unified on something, and we have the utter incompetence of New York and New Jersey’s hopelessly corrupt Port Authority to thank for this rare moment of bipartisanship.

2 years ago

Guests Are More Satisfied at Hotels That Are Mobile Friendly

Guests Are More Satisfied at Hotels That Are Mobile Friendly

Deanna Ting, Skift

Where online travel agencies make it easy for guests to book hotel rooms from their smartphones, hotels need to do a much better job if they want more direct bookings. And they need to make better apps while they're at it.

2 years ago

6 Charts Comparing Business and Leisure Traveler Satisfaction With U.S. Destinations

6 Charts Comparing Business and Leisure Traveler Satisfaction With U.S. Destinations

Dan Peltier, Skift

U.S. business travelers' high satisfaction stems from not spending their own money and knowing where to go and what to avoid in a destination. Leisure travelers aren't far behind with their satisfaction but this should still concern destinations, especially those where business travel is their bread and butter, given business travelers also spend more in categories like lodging, shopping, and transportation than the tourists they have to share their trips with.

3 years ago

6 Charts on American Traveler Spending and Sentiments Toward Destination Experiences

6 Charts on American Traveler Spending and Sentiments Toward Destination Experiences

Dan Peltier, Skift

How travelers feel about their destination experiences correlate to how much they spend and how many positive recommendations they'll make. JD Power's study is likely a wake-up call for U.S. destinations trying to measure these relationships.

3 years ago

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

5 Big Takeaways for Hoteliers From This Year’s J.D. Power Hotel Guest Satisfaction Rankings

Deanna Ting, Skift

If this year’s study is any indication, it’s clear guests are expecting a whole lot more from hotels than they have before in the coming year.

3 years ago

Passenger Satisfaction With U.S. Airlines Hits a 10-Year High

Passenger Satisfaction With U.S. Airlines Hits a 10-Year High

Andrew Sheivachman, Skift

Now that the major U.S. airlines are profitable again, more travelers are reporting higher satisfaction with their flights.

3 years ago