Articles tagged “intercontinental hotel group”

All guests are not alike and hotel brands need to know how to talk to each of them.

Airbnb's capability for growth is much greater than any traditional hotel chain but it can also disappear faster than you can type "enforcement of municipal zoning and/or condo board rules."

Starwood's board needed to take action to show its shareholders that it was taking steps to remedy its disappointing growth, both in terms of its own expectations and in light of its competitors' success.

From luxury to boutique brands, changes in how travelers research, book, and experience hotels are impacting key experiences and forcing hoteliers to innovate on a company-wide and brand level basis.

In order for hotels to drive direct bookings, it's better to keep customers engaged and on their websites by providing an unbiased, less controlled take on the property than have them leave and seek out other review and booking channels.

Brand trust, fostered by communicating and delivering on a defined guest experience, is what keeps guests coming back year after year. Solomons focus on building trust is what drives all the smaller decisions from tech to training.

As legacy hotel groups continue to build and buy boutique hotel brands, they're commoditizing the entire sector.

How much will the InterContinental Hotels Group mess with the Kimpton brand? The fact that IHG officials say they aren't ready to address the future of the Kimpton Karma Rewards loyalty program raises a proverbial red flag.

Why did InterContinental Hotels Group want Kimpton so much? Here's a bit of history to explain where its interest came from.