Dennis Schaal, Skift
Expedia wants to help put customers in touch with hotels to sort out travel complications. That seems like it would be a complicated dance because Expedia doesn't readily share much customer information with hotels, a longtime grievance in the lodging industry.
2 months ago
Ezra Fieser, Bloomberg
The Dominican Republic Tourism minister's response, dismissing all of the deaths as having occurred from natural causes, doesn't really provide confidence that the country is seriously investigating the matter.
2 months ago
Dennis Schaal, Skift
Amazon's deal with Cleartrip using Amazon Pay for India domestic flights could be a forerunner of similar moves in other emerging markets where payment systems are being disrupted. This time around in travel, Amazon has decided to partner rather than build its own offering — a very reasonable way to get back into the game.
3 months ago
Dennis Schaal, Skift
Amazon wants to be a superapp, the mobile tool of choice to book flights, buy books, and make payments. In travel, flights are only the beginning.
3 months ago
Seth Borko and Dennis Schaal, Skift
The same rules that apply to run-of-the-mill travel sellers do not necessarily apply to Amazon. While cash back on flights in India may seem loss-generating and unsustainable, for Amazon it could be a winning strategy.
3 months ago
Dennis Schaal, Skift
A shoe just dropped. Amazon is stepping into travel again. It may offer travel products in all sizes once it really gets going.
3 months ago
Dennis Schaal, Skift
Consumers in the West reach almost reflexively for the Google Maps app as the service becomes a nearly ubiquitous utility despite a dearth of messaging and payments. Whether it evolves into the next superapp may depend on whether users really want a do-everything app and the mood of regulators seeking to break up big tech.
4 months ago
Patrick Whyte, Skift
Over the last couple of years, rumors have been flying around that the European Union wanted to take a closer look at Google's travel tools. For now at least, that doesn't seem to be the case.
5 months ago
Mary Schlangenstein, Bloomberg
Southwest is frequently held up as an airline that has a great relationship with its employees. Has anyone factored in the airline's mechanics?
6 months ago
John Harney and Kyunghee Park, Bloomberg
You can expect the incident to impact flight schedules into Friday, if not for much of the day.
8 months ago
Maria Lenhart, Skift
As more business travelers view their trips as working vacations, travel advisors must draw on both corporate and leisure travel-planning skills. It's no simple challenge, but it's necessary given the strength of the bleisure travel trend.
9 months ago
Dennis Schaal, Skift
Google clearly places its own travel businesses front and center in its search results to the detriment of competitors. Google argues that this benefits consumers. If you buy that argument, then you also probably believe that Google always knows best.
12 months ago