Articles tagged “flight attendants”

United Airlines corporate security has been busy this year. First it caught some employees selling their travel passes. Now it has caught a small group of flight attendants who appeared to be scheming to take the best trips from their colleagues.

United Airlines is never going to control how its flight attendants look in the same way as airlines in other countries. That's OK. There's no reason flight attendants all must look the same. But it's probably a good thing United is asking some outliers to clean up their approach.

We'd love to say we're surprised by this report. But we're not. Flight attendants have rough jobs, and passengers can be abusive.

American Airlines CEO Doug Parker is playing the long game. Surprise pay hikes for pilots and flight attendants will cost roughly $350 million in 2018 and 2019. But if airlines truly want to avoid more customer service-related dramas, one way to get there is to adequately compensate your workforce.

IBM has come a long, long way in rebuilding its brand thanks to all of the cool factor surrounding Watson. But it could do more to showcase the consumer appeal around cognitive travel in 2017, including the benefits of machine learning to better connect us with travel destinations.

If flight attendants ratify the contract, United's customers should win, and it will be a big win for Munoz, too. Today, flight attendants work under two labor agreements, making the airline a model of inefficiency at times.

This American Express GBT microsite makes you wonder how we'll be traveling for work in 2115.

Hostile working conditions pose a serious safety risk to the whole of the flying public.

It's unclear why the APFA opposes voice calls, in part because of security threats and other reasons such as inconvenience to passengers, but doesn't view data or Wi-Fi as threats to passenger safety. Security should of course be a player at these debates, but the APFA not unifying its position on the subject doesn't help its cause.

Commercial airlines are willing to invest in technology that differentiates their customer experience; however, passengers might be more skeptical than pleased about the capabilities of their flight attendant's new accessories.