Guests don't enjoy sneaky fees and hotels don't enjoy arguing over them. Including a few basics -- like Wi-Fi -- for free builds loyalty and makes everyone happy.
Spirit never hides its fees -- customers know they have to pay for everything -- so why not ditch the toll-free line too. In a world where mobile minutes are more important than area codes it makes little difference.
All the thought behind smart technology is a great thing, but there's little mention in the study of the effect baggage fees have on lost bags -- the fewer checked, the fewer lost.
By saying that it would be very tough for low cost carriers to compete, United's Smisek is almost making the antitrust argument that the legacy carriers have grown too large for the public good.
We'd love to be wrong, but Roomer will face stiff challenges scaling this business and convincing buyers that they have nothing to fear in purchasing hotel reservations from other travelers.
JetBlue is intent on increasing its fee revenue, but if it ultimately decides to offer free Wi-Fi on its flights on an ongoing basis, that would certainly be a development that other airlines will have to pay attention to.