Articles tagged “employees”

Today's podcast looks at labor strikes at U.S. hotels, Southwest’s activist investors, and New Zealand’s new fees for tourists.

Frontline Performance Group understands that to achieve its ambitious goals, it will need a market as vast as India.

Hotels realize that thoroughly addressing their employees' mental health not only helps them retain staff, but goes a long way in cultivating a happy workforce more likely to improve the guest experience.

Guest and employee expectations have changed since the Covid-19 pandemic. Fortunately, an “experience ecosystem” that incorporates both can help hospitality companies meet the needs of a new reality and gain a competitive advantage.

With airline and hospitality industries set for a strong recovery in 2022, the smartest companies are positioning themselves to attract a pool of global talent in an ever more competitive environment, embracing the opportunities and challenges that come along with it.

Marriott has been in the vacation rental business for nearly two years, and few see it as a threat to the likes of Airbnb and Vrbo. Recent recruitment efforts for new listings and employees show the fledgling division is on track to be an integral part of future revenues for the world's largest hotel company.

Expedia Group Chairman Barry Diller flew to Seattle to rally the troops. His message to all the employees around the world was, in essence, the sun will rise tomorrow at the travel giant. Impatient investors aren't quite as sure.

U.S. hotel companies are facing a shortage of construction workers just as they are building new brands and properties. The result: delayed projects and higher costs. The industry will have to get more aggressive to recruit workers if it plans to keep the momentum going on its expansion plans.

The hospitality industry in particular has struggled with recruiting and retaining workers over the last few years, as unemployment rates have dropped and tighter restrictions on immigration and work visas have been enforced. But there are a few things companies can do to develop a strong workforce.

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.