Since Friday's outage, Delta has struggled to bounce back. CEO Ed Bastian said an issue with Delta's crew scheduling tool caused the continued flight disruptions.
Bastian’s drive for simplicity at Delta follows a disastrous week for rival American Airlines, which cut ties with its chief commercial officer and lowered its financial outlook.
Delta executives revealed the airline has started experimenting with AI to determine pricing and assist with reservations as part of a growing industry trend.
Delta Air Lines CEO Ed Bastian has been out and about a lot lately telling his airline's story. What a change three years can make. Read what is making Bastian so optimistic.