Page 3

Articles tagged “deloitte”

Free Read

SkiftX

5 Ways Travel Loyalty Programs Can Balance Customer and Business Values

It’s true that travel loyalty programs have come a long way from the standard points-based system — but some may still have a long way to go when it comes to striking the right balance between customer value and business value.

Deloitte + Skift | 4 years ago

5 Ways Travel Loyalty Programs Can Balance Customer and Business Values
Free Read

Online Travel

How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience

Utilizing data is an integral part of how travel brands can offer a better customer experience. But securing this data, protecting customer privacy, and building trust can be equally essential to supporting both the human experience and the bottom line.

Deloitte + Skift | 4 years ago

How Security, Privacy, and Trust Can Help Travel Brands Offer a More Human Experience
Free Read

Online Travel

How Can Travel Brands Remain Human in a Digital-First World

To succeed in today’s competitive marketplace, travel brands must find a way to humanize their interactions — even when customers are using digital channels to connect with them.

Deloitte + Skift | 4 years ago

How Can Travel Brands Remain Human in a Digital-First World

Online Travel

Skift Tech Forum Video: Navigating the Challenges of Digital Transformation in Travel

By now, the concept of digital transformation is well-known to those in the travel industry. But the simplicity of the term belies the complexity of the strategies needed to complete the process successfully. In this conversation with Deloitte from the 2019 Skift Tech Forum we learn more about how those in the travel industry can successfully achieve their digital transformation goals.

Skift | 5 years ago

Skift Tech Forum Video: Navigating the Challenges of Digital Transformation in Travel

Hotels

The Hotel of the Future Will Be More Customer-Centric and Experience-Driven

At a time when hotel companies are investing so much into brand differentiation, their time may be better spent thinking as much or even more about the individual guests than brand swim lanes, suggests this new report from Deloitte.

Deanna Ting, Skift | 7 years ago

The Hotel of the Future Will Be More Customer-Centric and Experience-Driven