Articles tagged “delivery”

Uber Eats has proven its model is easily replicable in new markets, and it continues to increase its speed of growth. A new feature, just announced, aims to speed it up even more: now restaurants can sign up to work with Uber Eats on their own, no salesperson (or sales process) required.

Uber sees value in multiple business lines that take advantage of its technology, insights, and brand. But Uber Eats is a big business on its own by any measurement.

Will delivery "save" Subway? No. But since delivery is becoming a mission critical part of a restaurant's operational strategy, the chain is smart to roll it out in a big way.

This isn't about ghost restaurants: The real opportunity here is for existing brands to leverage their existing products and loyal diners to better deliver experiences that wouldn't otherwise happen.

DoorDash is on fire. There's lots of room to grow in the delivery market — remember, nearly half of delivery orders are still placed over the phone — but its new technology, strong chain partnerships, and influx of cash are teeing it up as a force to be reckoned with in the space.

Scaling up is great for the service, but it's not immune to growing pains along the way.

The delivery story is far more complex than a few strong players battling to bring you dinner. It's about customer loyalty and retention and, for the companies involved, becoming an indispensable part of daily life.

This decision comes as no surprise. Unlike Seamless, Eat24 didn't have the same brand identity with its core customers. If there's no potential customer blowback, it makes more sense to convert those users over to Grubhub.

McDonald's is proving just how profitable delivery can be for restaurants in this space. For the chains that continue to hold back on delivery, it's their loss.

The move makes sense from all angles: Chipotle drives up digital sales, DoorDash builds on its white label service, and customers benefit from a more seamless ordering process.