Sean O'Neill, Skift
Many grandmothers have tighter password security than tech vendor [24]7.ai allegedly did. A hacker had an easy time accessing the vendor's code, and through it, the payment card data of up to 825,000 Delta customers. No wonder the airline is suing.
5 days ago
Patrick Clark, Bloomberg
Even as the hospitality industry makes a push for consumers to share information in exchange for better service, it grapples with the urgent need to confront the rise of digital trespassers. Hotel chains need to shore up their tech systems even as they aim to further leverage consumer data.
2 months ago
Sean O'Neill, Skift
Case closed. But data breaches seem never-ending.
3 months ago
Dennis Schaal, Skift
You can see the dilemma that Marriott and other hotels face: Keep passport data strictly at the property level, where management may not be technically adept, or centralize the information where it can be potentially hacked in one fell swoop. CEO Sorenson is leaning toward the local approach. Either way is risky business.
6 months ago
Deanna Ting, Skift
In short: The data breach was not as bad as we originally thought, but it was still pretty bad, and fairly big.
8 months ago
Sean O'Neill, Skift
Several years ago, the hotel industry fought U.S. federal watchdog efforts to fine chains for negligent data protection practices, arguing that hotels had things under control. Hmm. A rash of hotel security incidents since then undercuts the claims of hotels, which need to take a more bank-like approach to data protection.
9 months ago
Deanna Ting, Skift
Starwood Preferred Guest elite members thought that not getting full stay credits would be the absolute worst of this mega-merger.
9 months ago
Giles Turner and Sree Vidya Bhaktavatsalam, Bloomberg
The hotelier acquired Starwood brands in 2016 for $14 billion but it seems like since 2014 hackers were accessing data in guest reservation systems on millions of guests, including some passport numbers and credit card information. Will this be yet another setback for the broader industry effort to persuade consumers to share information in exchange for better service?
9 months ago
Kyunghee Park, Bloomberg
If Cathay Pacific violated data protection rules, its executives could land themselves in hot water, even if they insist the data wasn't misused.
9 months ago
Jinshan Hong and Kyunghee Park, Bloomberg
Cathay Pacific isn't the first airline to suffer a data breach but this sounds like a pretty significant hack. CEO Rupert Hogg's priority is making sure it doesn't happen again.
10 months ago
Austin Carr, Bloomberg
Uber now has the ignominious distinction of paying out the most expensive data breach settlement ever after covering up a massive hack. CEO Dara Khosrowshahi continues to resolve lingering issues as the company tries to turn a new page.
11 months ago
Chris Bryant, Bloomberg
It's been a series of missteps and cutbacks for British Airways since Alex Cruz took the helm in 2016. What can the airline reasonably do to improve its public image?
12 months ago