Articles tagged “customer experience”

At the World Travel Catering & Onboard Services Expo (WTCE) in Hamburg this week, dnata – one of the world's largest air services providers – offered attendees a glimpse into…

Starting in May, United is the first U.S. airline to provide updates via Live Activities for iPhone, giving passengers real-time updates to gate info, boarding pass, seats, and a countdown…

Air New Zealand has revealed further details around its new Skynest product, which is set to be available on ultra-long haul flights from September 2024, according to the airline.

JetBlue is set to become the first major U.S. airline to sell non-alcoholic beer during domestic flights thanks to a new partnership with Athletic Brewing Company. 

In a recent webinar, FLYR Labs and Avianca joined Skift to discuss how airline business models are evolving to keep pace with traveler expectations. With pressure to adapt to today’s real-world challenges, AI is enabling a step change in airline commercial performance and customer experience.

Virgin Atlantic is launching a new on-board activity pack and meal selection for its younger traveler's this summer.

Emirates has launched its City Check-in and Travel Store in Dubai's financial district, featuring Sara, a portable robotic check-in assistant designed to assist customers when booking their travels, checking-in for…

Blaming Twitter for changing its terms and conditions, Air France said on Friday it would stop offering customer support via the social media platform's direct messages for its accounts worldwide.…

After years of uncertainty and disruption, travelers are craving peace of mind, flexibility, and exclusive perks. By addressing these customer experience needs, the shared vacation ownership sector is building brand credibility, driving loyalty, and setting the stage for a new era of growth.

If you’re in charge of your company’s loyalty program, your role has never been more important. As consumers continue to grapple with inflation, a new report from IAG Loyalty shows how programs can be the pathway to more meaningful customer relationships.