Articles tagged “corporate travel”

It’s important to look at the challenges that come with managing business travel and traveler concerns when global turmoil is the new normal.

The responsibilities of today’s corporate travel managers have become increasingly complex as new technology developments, global uncertainty, higher travel costs, and a growing focus on traveler satisfaction influence how employees travel.

Companies put a lot of time and effort into creating a successful hotel program–– but without regular rate auditing, they may be leaving money on the table.

Leisure travel has seen increased technology capabilities in recent years, but managed travel still lags far behind. Using an integrated tool that incorporates mobile experiences found in the leisure space can help close the gap to improve traveler satisfaction, drive adoption, and increase savings.

But shouldn't hotel executives be a bit more concerned? At least that's what one analyst is wondering, and we are too.

Airlines need to deliver operational excellence to build long-term relationships with corporate travel managers and their travelers, but it’s often easier said than done. Delta has not only made real efforts to achieve operational excellence, but also provides its customers with full insight into how its performance compares with its competitors.

The global distribution systems aren't going anywhere. Innovation, however, is happening in the margins of the travel distribution marketplace, with airlines seeking to regain control of their destiny.

Most travel managers agree that traveler satisfaction is more of a focus now than it was even just a few years ago, as it’s becoming increasingly clear that it drives compliance, productivity, and overall employee engagement.

Hotels want to remove more uncertainty from their business, and getting more strict about when travelers can cancel is a good way to do that. Business travelers and travel managers need to pay attention to the new rules to avoid costly fees.

Offering business travelers personalized experiences can not only improve traveler satisfaction, but also allow corporate travel providers to stand out among their competitors.