Whether it is hotels offering sporadic housekeeping or over-overcrowded airport lounges, service levels across the travel industry have plummeted coming out of the pandemic. Loyalty indeed is under severe pressure.
Companies shouldn't underestimate the knock-on effect of this year's labor crisis, and this new report is a timely heads-up to help them better manage their costs next year.
Banks see that integrating travel and expense products is an effective way to enhance their own credit card offering to customers, corporate or otherwise. Expect more deals before the year's out.
These two leaders probably have more insight into working cultures than anyone else. Flexibility is here to stay, and the upshot of that is good news for the wider travel industry.
Here we have proponents of a future where companies employ their own "travel architects" and agencies become obsolete. But it's hard to gauge how long it will take for the technology to catch up with their vision. Nothing moves fast in the world of corporate travel.
The Global Business Travel Association has had a rough ride over the past two years. Its convention in Orlando later this month represents a chance to turn a corner, and it wants to bring the industry along with it.
Reinvention is the name of the game for 2022, and travel managers shouldn't underestimate the monumental efforts companies will have to take next year in reopening their offices effectively.
The world’s most famous flexible co-working space provider has a new lease on life following its SPAC deal, but is its model still relevant for the post-pandemic workforce? Its backers are betting so.