Inflexible policies around travel don't make much sense anymore; the key is finding a balance that has room for common sense but also lets travel managers meet their goals.
Corporate travel managers are doing a good job communicating travel policy to employees, but those same employees still aren't using online solutions to track expenses while traveling.
Travel managers and corporations have been more sensitive to the needs and wants of business travelers in recent years. We're interested to see how that holds up amid cautious growth and cost controls.
Companies are spending less on travel. It remains to be seen if the downturn is just a blip on the radar or an indication of a coming downturn in the U.S. economy overall.
We often think about road warriors as a stoic bunch, but it's important for companies not to overlook the toll of fear on travelers and their families — especially if they want those employees to stay on the road.
Legacy carriers are up against rising competition from low-cost carriers. At the same time, American, Delta and United talk about making the travel journey more connected but they're forcing budget sensitive travelers in the opposite direction of that with new pricing structures.