Articles tagged “big data”

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Airlines

Using the Power of Integrated Systems to Drive Next-Level Personalization

Gone are the days when “legacy systems” could explain away a travel brand’s inability to deliver next-level personalization.

Using the Power of Integrated Systems to Drive Next-Level Personalization

Online Travel

6 Big Travel Takeaways From Skift Tech Forum

The travel industry is obsessed with Big Data and artificial intelligence. The genie is out of the bottle. But the best way to use it will trigger an intense debate and much soul-searching.

6 Big Travel Takeaways From Skift Tech Forum

Online Travel

Skift Tech Forum Preview: Kayak’s Chief Scientist Confident on Fare Predictions

Today's data scientists know what they don't know. In other words, they have an appreciation for the complexity of what they are trying to accomplish. Separating the hype from the reality is one of the topics data executives from Kayak and HotelTonight will discuss at the Skift Tech Forum.

Skift Tech Forum Preview: Kayak’s Chief Scientist Confident on Fare Predictions

Airlines

American Airlines Knows if You’ve Been Cheating on It With a Competitor

If you're a high-value American Airlines customer, the carrier knows a lot about you. Now it wants to leverage that data in a more sophisticated way.

American Airlines Knows if You’ve Been Cheating on It With a Competitor

Airlines

Lufthansa Finds Collecting Passenger Data Is Easier Than Actually Using It

Airlines are getting better at data analysis. So now they face a fresh challenge of having to leverage that data by making their real-world operations correspondingly more responsive.

Lufthansa Finds Collecting Passenger Data Is Easier Than Actually Using It

Hospitality

Chefs+Tech: How Big Data Enhances Good Hospitality

Balancing all the data a restaurant can collect about its customers with the need for the human touch is the perennial challenge for restaurateurs. Knowledgable is good. Creepy is bad.

Chefs+Tech: How Big Data Enhances Good Hospitality

Online Travel

Travel Megatrends 2017: Humanity Returns to Travel

Hospitality is all about the very human trait of empathy. And businesses need to remember that humans should remain front and center to create incredible experiences, helped — but in no way supplanted — by modern technology.

Travel Megatrends 2017: Humanity Returns to Travel

Business Travel

Travel Brands Are Failing to Capture Customers’ Imagination, Says Wolff Olins CEO

There's not enough rich storytelling in the travel industry, says Wolff Olins CEO Ije Nwokorie. We tend to agree.

Travel Brands Are Failing to Capture Customers’ Imagination, Says Wolff Olins CEO

Online Travel

Orbitz Founding CEO Gets Backing From Major Airlines and Hotel Chains for ‘Experiences’ Startup

The Jeff Katz and Boston Consulting Group startup Dihedral -- with an assist from two major airlines and four hotel chains -- can turn out to be something huge or meander nowhere like some of the traveler journeys they'll be charting. Certainly the two have a track record and they are hitting all the right notes, including Big Data and experiences.

Orbitz Founding CEO Gets Backing From Major Airlines and Hotel Chains for ‘Experiences’ Startup

Online Travel

Why Simple in Travel Can Be So Much Better Than Big Data

Executing well from basic data points can win the day in customer service.

Why Simple in Travel Can Be So Much Better Than Big Data