Articles tagged “big data”

Lufthansa Finds Collecting Passenger Data Is Easier Than Actually Using It

Lufthansa Finds Collecting Passenger Data Is Easier Than Actually Using It

Sean O'Neill, Skift

Airlines are getting better at data analysis. So now they face a fresh challenge of having to leverage that data by making their real-world operations correspondingly more responsive.

2 months ago

Chefs+Tech: How Big Data Enhances Good Hospitality

Chefs+Tech: How Big Data Enhances Good Hospitality

Kristen Hawley, Chefs+Tech

Balancing all the data a restaurant can collect about its customers with the need for the human touch is the perennial challenge for restaurateurs. Knowledgable is good. Creepy is bad.

3 months ago

Travel Megatrends 2017: Humanity Returns to Travel

Travel Megatrends 2017: Humanity Returns to Travel

Rafat Ali and Jason Clampet, Skift

Hospitality is all about the very human trait of empathy. And businesses need to remember that humans should remain front and center to create incredible experiences, helped — but in no way supplanted — by modern technology.

10 months ago

Travel Brands Are Failing to Capture Customers’ Imagination, Says Wolff Olins CEO

Travel Brands Are Failing to Capture Customers’ Imagination, Says Wolff Olins CEO

Grant Martin, Skift

There's not enough rich storytelling in the travel industry, says Wolff Olins CEO Ije Nwokorie. We tend to agree.

1 year ago

Orbitz Founding CEO Gets Backing From Major Airlines and Hotel Chains for ‘Experiences’ Startup

Orbitz Founding CEO Gets Backing From Major Airlines and Hotel Chains for ‘Experiences’ Startup

Dennis Schaal, Skift

The Jeff Katz and Boston Consulting Group startup Dihedral -- with an assist from two major airlines and four hotel chains -- can turn out to be something huge or meander nowhere like some of the traveler journeys they'll be charting. Certainly the two have a track record and they are hitting all the right notes, including Big Data and experiences.

1 year ago

Why Simple in Travel Can Be So Much Better Than Big Data

Why Simple in Travel Can Be So Much Better Than Big Data

Colin Nagy, Skift

Executing well from basic data points can win the day in customer service.

1 year ago

Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

Expedia Chair Barry Diller: Artificial Intelligence Will Be Travel’s Next Big Thing

Dennis Schaal, Skift

Barry Diller's intelligence is not artificial at all and it's sometimes underrated. Diller has been one of the superstars in crafting the trajectory of online travel through his acquisitions and perseverance when things didn't always go smoothly.

2 years ago

Sponsored
The Value of Guest Data for Hotels

The Value of Guest Data for Hotels

Snapshot + Skift

Recently, we launched a trend report with Snapshot on “Hospitality Analytics: How Data Can Make Hotels Smarter”. Download the report for FREE, today!

2 years ago

Sponsored
How Smaller Hotel Companies Can Use Big Data

How Smaller Hotel Companies Can Use Big Data

Snapshot + Skift

Recently, we launched a trend report with Snapshot on "Hospitality Analytics: How Data Can Make Hotels Smarter". Download the report for FREE, today!

2 years ago

Sponsored
Execs from JetBlue, Cathay Pacific, and More on the Airline Industry’s Biggest Challenges

Execs from JetBlue, Cathay Pacific, and More on the Airline Industry’s Biggest Challenges

Boxever + Skift

Boxever put 15 airline executives in a room to tackle the challenges facing the industry.

2 years ago

Sponsored
How Hotels Can Take ‘Big Data’ Beyond the Buzzword

How Hotels Can Take ‘Big Data’ Beyond the Buzzword

Travel Tripper + Skift

Hotels need to start using the data they're collecting to make smart and personalized marketing decisions in order to stand out from the competition.

2 years ago

Four Seasons Hotels Taps Big Data to Upsell Food and Beverage

Four Seasons Hotels Taps Big Data to Upsell Food and Beverage

Dennis Schaal, Skift

The travel and hospitality industry is indeed putting Big Data to use. One of the chief problems, though, is figuring out what to do with the massive amounts of data that guests provide every day.

2 years ago