South Africa is understandably cautious as it approaches winter, and doing all it can to stave off a health crisis. But its strict and prolonged protocols might end up doing more harm than good.
A crisis can either strain a relationship or cement it. Many travel agencies with contracts expiring on the horizon are about to find out which category they fall into with their corporate customers.
It's becoming increasingly clear there’s no one-size-fits-all method to restart corporate travel, as companies will need the right combination of internal processes, government approvals, and traveler sentiment. It could be a long wait.
As the crisis digs in, BCD Travel's Stewart Harvey appears to be on the frontline in his dealings with the corporate travel agency's customers, which are calling for a clinical travel management approach to emerge safely on the other side.
Kevin O’Malley has joined forces with the biggest agencies in a new lobbying group, but with the virus escalating, it's not guaranteed they'll be able to bend the ear of Washington.
Texting is central to most people's everyday lives, so it's surprising that most travel agencies are so sluggish to adopt it. At this point, it's only a matter of time before it becomes a key part of every corporate travel program.
When it comes to tech, most travel management companies have focused on improving the user interface or putting in more automated features. Instant messaging hasn’t been high on the list, but thankfully that’s starting to change.