The sale contradicts the industry's excitement over next-gen airport solutions and highlights the continuing need for innovation and cost efficiency in rolling out new technology.
With an average of two mishandled bags per 1,000 passengers, neither airline is particularly stunning in the baggage handling. Small operational improvement such as this would help make the merger a win for consumers.
Delta has done a lot of apologizing lately, including to a disabled vet, and it should especially be careful about the social media whiplash potential of aggrieved musicians. After all, the video/song "United Breaks Guitars" has millions of YouTube views.
It's curious that to depict this "highly choreographed ballet," CNN chose a flight from United, which ranks among the worst for mishandled bag complaints and on-time arrivals. Some airlines, such as Southwest, do this a lot better than others.