Articles tagged “amex gbt”

The travel-management giant is using AI to read and respond to trip requests via emails. The goal is to free up human agents for more critical tasks, like perhaps explaining to executives why they can't expense that "team-building" trip to Vegas.

Big travel companies have the resources to plan major tech overhauls to integrate AI, but it's taking longer than some had expected.

American reintroduced its fares to the channels where travel agencies want to book them, and Isom acknowledged their absence was their biggest "pain point." The airline, too, will be feeling pain for some time.

Here's a look at the stealthy Booking.com for Business. Parent company Booking Holdings has larger priorities, but this unit is growing.

TravelPerk has joined a group of business travel companies making acquisitions this year, and industry decision makers say there are more to come.

Pressure from travel suppliers who want better merchandising tools and lower costs are compelling travel management companies to consolidate.

Business travel by remote and hybrid workers has presented new complexities for corporate travel managers, and costs are just one issue.

As in the planned American Express Global Business Travel Group merger with CWT, many marriages have in-law issues.

Today's podcast looks at a corporate travel mega merger, Boeing's C-suite shuffle, and Booking.com's sustainability retreat.

Two of the largest corporate travel agencies want to join forces to create a single giant.