Hotels
Hotels Find That Guests Won’t Wait When It Comes to Mobile Messaging
While we'd probably cut these response times in half or maybe more before we start to get frustrated, the importance of this survey lies not in how long people are willing to wait for a response to a hotel service request made by text, mobile apps, email, or social media. It's the fact that more hotels need to be paying attention to these channels and instituting better standards for addressing requests that come through them.
Deanna Ting, Skift | 8 years ago
