Articles tagged “alice”

Viceroy Hotels Is Using Smartwatches to Be More Hospitable

Viceroy Hotels Is Using Smartwatches to Be More Hospitable

Deanna Ting, Skift

Personally — while Virgin Atlantic may disagree with us — wearing a smartwatch is preferable to donning a Google Glass, and we have a feeling hotel staff members would agree, too.

2 months ago

Hotel-Tech Startup Alice Acquires Smaller Rival GoConcierge

Hotel-Tech Startup Alice Acquires Smaller Rival GoConcierge

Sean O'Neill, Skift

Expedia has famously grown by acquisition. Will Expedia-controlled Alice also try to do the same for its hospitality operations software business? If any concierges know, contact us. We'll tip well for answers.

12 months ago

Expedia Leads $26 Million Alice Investment in Hotel Tech Push

Expedia Leads $26 Million Alice Investment in Hotel Tech Push

Sean O'Neill, Skift

Alice is now majority-owned by Expedia. That brings heft to its dream of becoming the largest data machine in hospitality for operations and guest service.

12 months ago

Hotels Find That Guests Won’t Wait When It Comes to Mobile Messaging

Hotels Find That Guests Won’t Wait When It Comes to Mobile Messaging

Deanna Ting, Skift

While we'd probably cut these response times in half or maybe more before we start to get frustrated, the importance of this survey lies not in how long people are willing to wait for a response to a hotel service request made by text, mobile apps, email, or social media. It's the fact that more hotels need to be paying attention to these channels and instituting better standards for addressing requests that come through them.

2 years ago

Sponsored
Free Report: The Hospitality Industry’s New Platform Paradigm

Free Report: The Hospitality Industry’s New Platform Paradigm

ALICE + Skift

"Platform" companies like Airbnb, Amazon and Uber have reinvented their respective industries by seamlessly linking together all aspects of their operations and customer experience into a single system. The lessons from this model are especially relevant in the hotel industry, where a more holistic approach can work wonders for guest satisfaction, property efficiency and revenue.

2 years ago

Expedia Reveals Its Ownership Stakes in Smaller Travel Sites and Services

Expedia Reveals Its Ownership Stakes in Smaller Travel Sites and Services

Dennis Schaal, Skift

Expedia inherited some minority investments in travel startups from HomeAway and Trivago, and made a few of its own in 2015. Look for Expedia to spread its money around in 2016, making additional minority investments, as well as a big acquisition or two.

3 years ago

Expedia Leads $9.5 Million Investment in Hotel Platform Alice

Expedia Leads $9.5 Million Investment in Hotel Platform Alice

Dan Peltier, Skift

Alice is Expedia's latest foray into hotel technology as it previously signed a deal with Checkmate. Investing in these platforms can help create better guest experiences at Expedia's partner hotels, which in turn makes for a closer business relationship between Expedia and hotels.

3 years ago

Expedia Invests in Hotel Guest-Experience Platform Alice

Expedia Invests in Hotel Guest-Experience Platform Alice

Dennis Schaal, Skift

It's another chapter in the convergence of everything: Expedia, the online travel agency, invested in the Alice guest-experience app as Expedia tries to get deeper into providing technology services for hotels. Everyone's doing it -- or will soon.

3 years ago

Hotel Concierge App Alice Secures $1.3 Million in Funding

Hotel Concierge App Alice Secures $1.3 Million in Funding

Dennis Schaal, Skift

For hotels that don't have the resources to develop their own apps, the Alice hotel app and concierge service, and others like it, could be a useful solution for making concierge services more mobile-oriented.

4 years ago