Deanna Ting, Skift
Personally — while Virgin Atlantic may disagree with us — wearing a smartwatch is preferable to donning a Google Glass, and we have a feeling hotel staff members would agree, too.
1 year ago
Sean O'Neill, Skift
Expedia has famously grown by acquisition. Will Expedia-controlled Alice also try to do the same for its hospitality operations software business? If any concierges know, contact us. We'll tip well for answers.
2 years ago
Sean O'Neill, Skift
Alice is now majority-owned by Expedia. That brings heft to its dream of becoming the largest data machine in hospitality for operations and guest service.
2 years ago
Deanna Ting, Skift
While we'd probably cut these response times in half or maybe more before we start to get frustrated, the importance of this survey lies not in how long people are willing to wait for a response to a hotel service request made by text, mobile apps, email, or social media. It's the fact that more hotels need to be paying attention to these channels and instituting better standards for addressing requests that come through them.
3 years ago
ALICE + Skift
"Platform" companies like Airbnb, Amazon and Uber have reinvented their respective industries by seamlessly linking together all aspects of their operations and customer experience into a single system. The lessons from this model are especially relevant in the hotel industry, where a more holistic approach can work wonders for guest satisfaction, property efficiency and revenue.
3 years ago
Dennis Schaal, Skift
Expedia inherited some minority investments in travel startups from HomeAway and Trivago, and made a few of its own in 2015. Look for Expedia to spread its money around in 2016, making additional minority investments, as well as a big acquisition or two.
3 years ago
Dan Peltier, Skift
Alice is Expedia's latest foray into hotel technology as it previously signed a deal with Checkmate. Investing in these platforms can help create better guest experiences at Expedia's partner hotels, which in turn makes for a closer business relationship between Expedia and hotels.
3 years ago
Dennis Schaal, Skift
It's another chapter in the convergence of everything: Expedia, the online travel agency, invested in the Alice guest-experience app as Expedia tries to get deeper into providing technology services for hotels. Everyone's doing it -- or will soon.
4 years ago
Dennis Schaal, Skift
For hotels that don't have the resources to develop their own apps, the Alice hotel app and concierge service, and others like it, could be a useful solution for making concierge services more mobile-oriented.
5 years ago