Articles tagged “airport lounges”

Whether it is hotels offering sporadic housekeeping or over-overcrowded airport lounges, service levels across the travel industry have plummeted coming out of the pandemic. Loyalty indeed is under severe pressure.

The city is in tune with the pandemic protocol: after the tourists, next come the business travelers. Las Vegas is edging towards recovery, but Delta variant concerns may spoil the party yet.

This could be a long-term shift in behavior, but don't rule out more corks popping if international corporate travel, and all its paid-for perks, fully bounces back.

Traveling can be nerve-racking and airline lounges have traditionally provided a place of respite for weary travelers. As the pandemic recovery continues and lounges are reopening, this is the time to add a dose of safety, healthy good food and innovations to win passengers back.

Enhancing the traveler journey with the right combination of contactless digital experiences, socially distanced service touchpoints, and personalized information and offers can help return us to a time when the travel journey is just as enjoyable as the destination.

Before Covid-19 hit, airports and airlines were boosting customer satisfaction by investing heavily in new services and innovative dining and retail experiences. Now, at a time when travelers are understandably cautious about returning to the skies, customer experience is more important than ever in helping to raise traveler confidence and ensure global travel’s long-term recovery.

Mind the gap.

Despite the investment and focus on lounges to compete for and retain premium passengers, there's a lot of thinking left on the table. Here are some simple fixes to design a better experience on the ground.

Travel agencies are thriving by replacing offices with lounges, complete with drinks and parties. By setting up shopfronts on busy streets, they’re also convincing travelers that they still exist.

A curious number of airport restaurants have started partnering with Priority Pass in the last two years. More options are a good thing.