Longer Flights Have Hong Kong Airlines Rethinking Customer Experience
We'd love to see an airline rethink the business class experience. Perhaps one might retire all the fluff, like the multi-course attempts at fine dining, served on tablecloths. But people apparently like the business class pageantry, so it sticks around, even on new entrants, like Hong Kong Airlines.
Brian Sumers, Skift | 4 years ago