Articles tagged “air france-klm”

Investing in a range of new products to entice new and existing customers looks like it is paying off for American Airlines. Its upbeat outlook bodes well for the rest of the year.

Despite relinquishing his control, Richard Branson has been able to save face by negotiating the continuation of the Virgin Atlantic brand. At the same time a strengthened transatlantic joint venture means he'll have a better chance at competing with British Airways and its partners.

KLM may not be a perfect airline, but it's surprisingly spunky considering it's owned by a giant French company that also controls Air France. The two airlines couldn't be more different.

Giant legacy companies the size of Air France-KLM have trouble innovating regardless of the industry. We can give it some credit for trying, but it's not clear the strategies outlined this week will markedly change the company's fortunes.

You really can’t be an eagle in crow’s feathers. They don’t look very good and can fall off in-flight.

This is a nice first class. Not too flashy, not too grand -- at least compared to the latest wave of Gulf excess.

Get insight into the little wins that can build into big successes.

These travel brands aim to a strike a balance between inspiring wanderlust in viewers and driving that desire to travel to their particular product.

KLM is the first airline to put a live wait time on its social media pages, but its a feature that airlines serious about social customer service will quickly copy. Hopefully the competition means faster social responses for all flyers.