Articles tagged “air france-klm”

This is a nice first class. Not too flashy, not too grand -- at least compared to the latest wave of Gulf excess.

KLM is the first airline to put a live wait time on its social media pages, but its a feature that airlines serious about social customer service will quickly copy. Hopefully the competition means faster social responses for all flyers.

At some juncture, there will be a tipping point when passengers rebel against bag fees. There is no sign that this is imminent, however.

For now, just a wish list, but European airlines do have to consider banding up, with their own dicey economies and threat of long haul Gulf airlines taking over profitable routes.

Staid aviation design varies very little between airlines, but is extremely different than the usual design project making this partnership one that both designer and client took a risk on.

Legacy carriers saw little threat from the budget airlines that have a captured a key component of their business, but this article argues that the giants’ overwhelming presence at hub airports ultimately makes up for their losses.

The DOT has been cracking down on airlines’ advertising practicing since its full-fare advertising rule went into effect in January 2012.

Europe's fiscal crisis is leading to some uncertainty in the markets, but it's really the changing face of aviation that's driving consolidation and bankruptcy in its skies.

The turmoil in European air space continues, and despite all cost cuttings, expect lots more consolidation to come in. Watch any combo of Qatar/Emirates/Etihad/Turkish to be big players.