Cendyn Partner Content

Hotels

Q&A: How Hotels Can Leverage AI and Digital Marketing to Win the Direct Booking Race

Rising competition in the hotel bookings landscape is pushing the industry towards the smarter use of technology. Hotels that leverage first-party data to drive AI strategies can win the race against OTAs for guest attention and loyalty.

Cendyn + Skift | 6 months ago

Hotels

SkiftX Webinar: Delivering Personalization at Scale in Hospitality

This recent SkiftX webinar explores how hotels are able to personalize the end-to-end guest experience with new technology that better understands and delivers on individual customer preferences. Register to access a recording of the webinar.

Cendyn + Skift | 6 years ago

Hotels

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Encompassing diverse markets in mature economies like Australia, Japan, and Singapore, and those with vast growth potential like China, expectations of service and customer experience can vary widely throughout the Asia-Pacific Region. This report looks at strategies to build hospitality customer loyalty through effective use of customer relationship management (CRM.)

Cendyn + Skift | 7 years ago

Enhancing Loyalty: Best Practices for CRM Systems in Asia-Pacific

Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and…

Cendyn + Skift | 7 years ago

Online Travel

The Hotel Industry’s Automated Future: A Framework for AI With a Human Touch

Data has shifted the foundation of the hotel industry. Managers can now segment guest profiles to infinite degrees and track guest habits, interests, preferences and any unrecognized revenue opportunities or paths to stronger brand loyalty –– it’s all in the data. Download this report for free today!

Cendyn + Skift | 8 years ago

The Hotel Industry’s Automated Future: A Framework for AI With a Human Touch

No more courting attention with shotgun-approach emails, ads and commercials. Marketers are shifting from a pattern of interruption to weaving offers and touchpoints into the guest’s life on and off property. Download Your Free Report!

Cendyn + Skift | 8 years ago

From Data to Action: The Future of Hospitality Marketing

Big data is driving opportunities to create loyalty and conversions for the hospitality industry, but it’s also posing challenges. The key to leveraging the power of customer information is to bring these datasets together. This report examines how to do that, and the value that can be extracted from big data once integration is underway.

Cendyn + Skift | 8 years ago