AWS for Travel and Hospitality Partner Content

The age of AI has introduced a complicated and exciting duality of disruption and possibility in travel and hospitality. The traveler experience will become infinitely richer as travel and hospitality companies continue to mature, progress, and innovate in their digital capabilities.

In this video from Skift Aviation Forum 2023, we hear from Massimo Morin, global head of travel for AWS, and Alex Zoghlin, president and CEO of ATPCO, about the importance of modernizing airlines’ legacy systems and utilizing data for business transformation.

Cloud technology is revolutionizing customer service in travel and hospitality. By passing routine requests through flexible, efficient, automated, and intelligent systems, companies give their human agents more space to handle complex issues with a delicate personal touch.

In this video from Skift Global Forum 2023, we hear from Clare Ward, worldwide technical leader of travel & hospitality solutions at AWS, and Noha Abdalla, chief marketing officer at Choice Hotels, on the ways companies can put their data to work to create lasting customer relationships.

In a recent webinar, Amazon Web Services (AWS) joined Skift to explore how cloud technology can unlock foundational innovation for travel and hospitality companies across their organizations.

Today is the slowest pace of innovation the travel and hospitality industry will ever experience again. Companies need their people — in the right structure and supported by the right processes — to harness the next generation of business technology capabilities. Download the 2023 Digital Transformation Report From Skift and Amazon Web Services to find out how you can change the way your organization does business and future-proof your ability to succeed.

In this video from Skift Aviation Forum 2022, we hear from Massimo Morin, global head of travel, Amazon Web Services, and Jason Birnbaum, chief information officer, United Airlines, about how aviation companies are emphasizing digital solutions to become more agile and pivot their businesses to be more efficient and innovative.

Highlighting research and insights from “The 2022 Digital Transformation Report,” we’ve identified 10 ways travel companies are adapting to changing customer expectations by adjusting practices, processes, and philosophy at all levels of the organization.

In this brand talk from Skift Global Forum 2022, we hear from Steven M. Elinson, managing director of travel and hospitality at AWS, and Rick Fast, senior vice president of experience engineering at Expedia Group, on why travel brands are deepening their commitment to digital transformation.

"Digital transformation" needs no introduction, but requires far more definition than it usually gets. The 2022 Digital Transformation Report explores how travel companies can create digital strategies that will truly transform their entire organizations and the customer experience.