SkiftX

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

Before Covid-19 hit, airports and airlines were boosting customer satisfaction by investing heavily in new services and innovative dining and retail experiences. Now, at a time when travelers are understandably cautious about returning to the skies, customer experience is more important than ever in helping to raise traveler confidence and ensure global travel’s long-term recovery.

In this webinar, Salesforce and The Travel Corporation discuss the evolution of digital transformation, how it applies to businesses today, and why the right use of data is imperative to truly understanding today’s traveler.

Using in-depth interviews with destination leaders from Europe, Asia Pacific and across North America, this report provides a roadmap for any destination executive looking for solutions to try and jumpstart their tourism economy in the era of Covid-19.

In this conversation from Skift Global Forum, we hear more about how United Airlines and Formation are using technology to quickly learn from and adapt to the evolving needs of travelers during Covid-19.

In this video conversation from Skift Global Forum we hear from Jeanne Jones, Vice President, Head of Customer Community, Amperity and Prakash Ranjan, Vice President, Marketing Technology, MGM, about how to meet the changing needs of the modern traveler and MGM’s journey towards becoming a digital powerhouse. 

With travelers’ needs and behaviors shifting substantially in the past year, we’re running a new webinar to help inform and guide online travel agencies on the best tactics to use to convert travelers to aid their recovery.

In the following report, Skift and Sojern examine how Covid-19 has impacted destination promotion and co-op marketing in 2020. Using in-depth interviews with destination leaders from Europe, Asia Pacific and across North America, the report provides a roadmap for any destination executive looking for solutions to try and jumpstart their tourism economy in the era of Covid.

In this breakout session recording from Skift Global Forum executives at Ingenico ePayments who discuss the evolution of Global Payments in the Covid-19 era and what the future holds.

In this breakout session video recording from Skift Global Forum, we hear from Criteo about the evolution of loyalty and advertising amidst shifting consumer behavior patterns.