On Experience

Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond.
You can read all of his writing here.

Hotels

Why Price-Gouging at Luxury Hotels Could Backfire

There's a danger in the surging average daily rates as travel takes off: Luxury hotels don't have the staff or the ability to live up to inflated rates. This presents a long-term danger to carefully cultivated brands.
Announcements

Lessons From Africa's Safari Lodges for a Post-Pandemic Era

Many innovations have been born from constraints. In the case of safari lodges in Africa, the remote settings and lack of infrastructure forces architects and teams to get creative. Here are examples from the bleeding edge of innovation in sustainability, along with some hints about what is to come in developed markets around the world.
Announcements

Building a Creative Culture From a Rigid Singapore

Singapore has long been known for operational excellence and top-down management style culture. But the green shoots of creativity are emerging, and with the right cultural and social factors, it can grow into a sizable export for the city state.
Announcements

The Hotel as Cultural Diplomacy: More Important Than Ever Going Forward

Cultural diplomacy is often found in museums and cultural initiatives. It is seldom found in hotels. The Royal Mansour in Marrakech was a statement of intent from the king to show the best of the country's craft and service. The result is impactful, especially in these times — perhaps more so than other means of country branding.