On Experience

Colin Nagy is a marketing strategist and writes on customer-centric experiences and innovation across the luxury sector, hotels, aviation, and beyond.
You can read all of his writing here.

Luxury

The Long Game: Why Family-Owned Hotels Are Redefining Luxury

To find the most pure version of hospitality, travelers are increasingly looking to family-owned properties. Owners take a longer view of stewardship and care more about craft and making the right decisions, and not just the most expedient, profit-friendly ones.