Rafat Ali

Airlines

New Skift Report: Airports as Destinations: Rise of User Experience

As airports compete for choosy passengers and air routes, they are turning into destinations themselves with unique amenities. Once regarded as purely utilitarian infrastructure, airports are now becoming more integrated with their surroundings and hosting new experiences for passengers and non- passengers alike.
Airlines

United Is Bringing Back Its Iconic 'Fly The Friendly Skies' Ad Campaign

The millennials may not care about the United nostalgia, but old timers will surely remember the slogan. Ultimately, customers may not go for a pining-for-simpler-times slogan, especially if United's un-friendly problems with technology, customer service, on-time-performance, and the general miserable experience of air travel in these times continue.
Media and PR

Photo Startups Have a Bloat Problem: 319 Launched This year

The rise of the visual web means the rise of photo startups, many which are glorified features posing as full-fledged companies. Micro innovations become the flavor of the month, and new startups follow as VC money (mostly early stage angel and seed) keeps pouring in.