Matthew Parsons

With so much change at the top, there's a risk corporate clients are nervous because the last thing they need in a crisis is more uncertainty. There could be further operational streamlining ahead. If so, Ariane Gorin will have to balance more change with reassuring clients that Expedia Group is a steady ship.

A crisis brings out either the best or worst in people. Technology is no different, and so-called New Distribution Capability could have a new lease of life.

The transaction fee has been the staple of the corporate travel industry for years, but it looks like the crisis has exposed a weakness that needs fixing.

A lot of questions need answers right now, and those startups with the correct ones will make their mark once the pandemic is over. The entrepreneurial spirit is needed now more than ever.

Kevin O’Malley has joined forces with the biggest agencies in a new lobbying group, but with the virus escalating, it's not guaranteed they'll be able to bend the ear of Washington.

In most cases it’s too soon to lock in future rates. But for those with creative minds, there are gains to be made in figuring out what might happen next.

This cost-cutting package could be one of the largest we'll see in this crisis. On paper, the cuts look like they'll be enough, but there will be collateral damage to its brand with so many shop closures.

It's good to see hotels support workers on the frontlines, but consolidation of these bespoke programs and booking platforms may be needed if the pandemic escalates.

The association's nod to airlines that they can withhold cash will not mean much without official government recognition, meaning the refund debate has just become political.

Egencia will be in safe hands under the guidance of Ariane Gorin, president of Expedia Business Services, but the shock of the departure of the charismatic Rob Greyber will be felt in the wider corporate travel community.